Client Support Specialist — fluent in English and German

Job Description

Provide exceptional support to Gallup clients.

As a client support specialist, you will provide the world-class service Gallup's clients expect from us. Supporting a wide variety of Gallup services and products, you'll help clients and survey respondents troubleshoot problems and navigate our platforms. Using your excellent written and verbal communication skills and knack for technology, you'll answer questions about our products and help transform stressful situations into positive interactions. By staying current on Gallup's most relevant product features and sharing feedback on the customer experience, you will have a direct impact on the long-term relationships and highly successful business outcomes of our clients.

In this role, you will also help onboard and train new customers by setting up their portal, enhancing usability and optimizing resources within our world-class Gallup Access platform. Your interactive and personalized web and phone training will create a foundation for success and engagement for our new and renewed contracts.

Who we want:

• Logical problem solvers who can easily navigate technical systems, who are known for their ability to resolve issues and who can provide exceptional support to Gallup's clients
• Dedicated achievers who thrive in a fast-paced, deadline-driven environment where they can be highly productive
• Trustworthy partners who have a reputation for strong relationships with clients and internal partners and who always follow through on their commitments
• Sophisticated communicators who leave a lasting impression on guests, clients and associates by asking great questions that target their needs and help them achieve successful business outcomes through a variety of solutions
• Technical professionals who can quickly understand technical systems and concepts and answer questions from a variety of individuals

What you need:

• A bachelor's degree or at least three years of customer service or technical support experience required
• Full fluency in both English and German required
• Ability to work on-site at Gallup's office at least three days per week required
• Proven proficiency in Microsoft Word and Excel required
• Eligibility to work in the UK on a full-time basis required

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths - what you do right, rather than what you do wrong - and helping you be engaged at work. When you work at Gallup, you'll benefit from:

• A strengths-based, engagement-focused and performance-oriented culture
• The opportunity to work in a flexible and hybrid environment that allows you to work remotely two days per week
• A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
• A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths
• Continuous learning and development opportunities and purposeful career growth tailored to your unique talents
• Mission-driven work that changes the lives of people around the world
• A comprehensive benefits package, including competitive salary, health and dental insurance, pension, commuter benefit and wellness reimbursements
• An inspiring workplace in the world-renowned The Shard, boasting beautiful views of the London skyline and River Thames and with direct access to London Bridge Station

And the perks don't stop there. Learn more about life at Gallup.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

Agencies: We are not partnering with agencies for this role nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.

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