Collections Specialist with German (6-month contract)

Collections Specialist with German (6-month contract)

Location: Kraków, Poland

Function: Finance

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes management
• managing customer relationship and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers
• identifying held orders and taking appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• driving improvements, beingcustomer oriented and using language skills to liaise with local customers and understands their pain points
• using strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
• managing customers queries, solving and closing disputes and performs root cause analyses
• working collaboratively with other HGSS teams to ensure effective delivery of collection and dispute processes and that standards are being followed
• regularly updating the Team Leader about developments and progress of collection process and dispute resolution progress, opportunities and challenges
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
• maintaining complete and up to date process documentation.

You are a good candidate if you have:

• German on at least C1 level
• English on at least B2 level
• at least 3 years of experience in OTC Collection area
• experience in accounting background & expertise
• strong customer focus
• collections experience
• Off Trade customers
• ability to deal with resistance
• understanding of end2end Order to Cash process-Business knowledge
• written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centers)
• negotiation skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

#LI-HYBRID #LI-KM1