Contract - Customer Success Services Specialist (German speaking)

Job description

Job Title: Customer Success Services Specialist (German Speaking)

Location: UK Hybrid - located anywhere in the UK

Target Start Date: July 2026

Contract duration: 12 months

Day Rate: Competitive (Inside IR35)

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the Project

We are seeking a German speaking Customer Success Services Specialist to support a global software vendor client in the Corporate segment. You will be responsible for deployment, migration, identity and licensing projects. You'll work closely with Customer Success Managers, Account Managers and customer IT teams - providing technical guidance, leading migration activities, and helping customers maximise value from their software investments. This customer-facing role combines project delivery, stakeholder management and enterprise administration. You'll help customers simplify software management, reduce deployment risk and drive successful adoption of new technologies. We're open to candidates from the following backgrounds: Technical Customer Success Manager, Implementation Consultant, Deployment Consultant, IT Systems Administrator, Identity & Access Management Analyst, Software Asset Management Analyst, Technical Support Engineer, SaaS Onboarding Specialist or Workplace Technology Specialist

Essential Skills & Experience

• Fluent English and German (written and spoken)
• Have at least 1 years experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects.
• Project Management: Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines.
• Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes.
• Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronisation, domain management, and identity migrations.
• Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals.
• Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
• Strong communication, organisational, problem-solving and stakeholder management skills, with a proactive approach and attention to detail.

Desired Skills and Experience

• Ability to develop into a trusted technical advisor and Subject Matter Expert.
• Ability to understand a customer's IT infrastructure and security questionnaires.
• Understanding of software licensing, compliance, and software estate management.
• Experience delivering webinars and training sessions.

Key Responsibilities:

1. Lead complex deployment and migration projects end to end across large customer accounts
2. Support customers with identity setup, user sync automation, domain enforcement, identity conversion, and act as the Admin Console SME
3. Deliver Admin Console consultation, support licensing and buying programme discussions, and identify risks early with cross-functional teams
4. Deliver 1:Many IT education sessions, Admin Console deep dives, and reusable enablement content
5. Support Customer Success and Account teams with proactive insights, escalations, and relationship management

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company.')