Contract Management Analyst with German

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• end-to-end handling of insurance claims across various lines of business (e.g. property, liability, motor, accident & health - depending on the portfolio)
• registration and set-up of new claims in internal systems
• verification and analysis of claim documentation (policies, endorsements, invoices, medical / expert reports, correspondence)
• assessment of coverage in line with policy terms and conditions and internal guidelines (within granted authority)
• monitoring claim progress and actively following up with insurers, clients and stakeholders
• handling queries from clients and stakeholders regarding claim status and next steps
• supporting complex and major claims under the guidance of senior colleagues / claim experts
• ensuring that all claim files are complete, accurate and properly documented in the system
• ensuring compliance with internal procedures, quality standards and service level agreements
• participating in projects aimed at improving and automating claims processes
• participating in transition and migration of new claims processes to the team
• proposing process and/or system improvements to the team manager

How this opportunity is different

This role offers full end-to-end ownership of claims, exposure across multiple business lines, and work on complex cases. It goes beyond operations by involving process improvements and transformation projects, with a real impact on how the team works. It also has a strong international focus, requiring daily use of German and English.

Skills and experience that will lead to success

• experience in insurance claims handling or strong motivation to develop in claims (property, liability, motor or other lines of business) - will be a strong advantage
• good knowledge of the insurance market and basic understanding of insurance products - nice to have
• very good knowledge of MS Office (especially Excel and Outlook)
• ability to analyse cases and processes and identify areas for improvement
• ability to identify and appropriately respond to operational and claim-related risks
• excellent attention to detail is a must
• strong analytical skills and ability to think creatively when solving claim issues
• English - level B2
• German - level C1
• ability to adapt communication style to different stakeholders (clients, insurers, internal teams)
• very good time management and organizational skills

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