Control Room Security Operator (German)

Securing Basic-Fit sports clubs remotely

Fitness and cardio, you can't avoid it anymore. With more than 1,300 sports clubs spread across the Netherlands, Belgium, Luxembourg, France and Spain, Basic-Fit is one of the fastest-growing gym chains worldwide. The ambition is therefore to expand this to as many as 3,500 sports clubs in the coming years! To ensure that athletes can move around safely and Basic-Fit staff can do their jobs safely, a decision was made in 2018 to 'State of the Art' security the sports clubs through intelligent (AI) cameras.

This is where you will work.

B-Securité's control room, also known as Monitoring Alarm Receiving Centre (MARC), is equipped with high-end technology, such as aggression detection, peoplecount following COVID-19, accident detection and high-end analysis tools. The MARC has been specially organised for the Basic-Fit safety chain as a Business Alarm Centre (BAC). The MARC chain consists of intelligent cameras and detection with the latest communication technology. Currently, over 1,300 Basic-Fit sports clubs across Europe are 'live' connected. This modus operandi allows B-Securité's MARC to effectively and efficiently secure affiliated Basic-Fit sports clubs, provide customer service, investigative work and project live camera surveillance at Basic-Fit's request.

A day in the life of an Control Room Security Operator.

It's time for your working day. You enter in your tailored uniform, say hello to your colleagues and put your belongings in your locker. You grab a delicious cup of coffee and then go poolside at the "State of the Art" Monitoring Alarm Receiving Centre. The Supervisor on duty calls the new shift together to kick off the shift. When all details and exceptions have been discussed, the shift is transferred to your team Operators.

Suddenly, a notification opens in your screen: one of the athletes in a gym has fallen hard off the treadmill! The intelligent camera in the sports club raised the alarm. Your attentiveness and alertness means you know what to do. You contact a Basic-fit employee on site and start registering. You inform what is going on and, together with your colleagues, ensure that the athlete in question is brought to safety and receives the necessary medical care. An ambulance appears to be needed. You make sure it arrives on site. You remain calm and in control of the situation.

The athlete is now in good hands. Your alert and decisive attitude meant you were in control of the situation. You start by creating an incident report to complete the case and move on to the next report. Well done!

We'll train you.

After a course of about two years, you will have managed to develop yourself into an Control Room Security Operator, where you will independently perform various tasks in the Monitoring Alarm Receiving Centre. You are now an expert in recognising deviant behaviour and know better than anyone what to do in crisis situations in sports clubs.

What makes an Control Room Security Operator?

• You have work experience in a call centre, an emergency call centre or making business phone calls;
• You have a good command of both the German and English languages. Dutch, Spanish and/or French is a plus;
• You are available for a minimum of 24 hours a week;
• You are willing to work day, evening and night shifts, including weekends, holiday periods and public holidays;
• You are energetic, enthusiastic and communicative;
• You are results-oriented and decisive;
• You are a finisher, work in a structured way and deliver quality;
• You live in the Amsterdam / Hoofddorp area.

The offer

• You start out with a 1 year contract, with the intention to extend;
• A starting salary of €2,189.32 to €2,529.94 gross (depending on experience and competences) per 4 weeks based on 38 hours, excluding irregularity and weekend allowances. It is also possible to work 24 hours;
• Attractive fringe benefits such as a travel allowance, pension scheme, internal development and training opportunities and accident insurance;
• A challenging job in one of the Netherlands' most modern control rooms with plenty of opportunities to realise your ambitions;
• Job-related training and courses with all kinds of different opportunities;
• An open culture where there is room to take ownership.

A Certificate of Good Conduct (VOG) is part of the procedure.