Credit and Collections Specialist (German Speaking)

Job Description

In This Role, Your Responsibilities Will Be:

• Monitor and manage assigned customer accounts, including conducting follow-ups via calls and emails, and reconciling outstanding payments
• Respond to internal and external customer account inquiries, support issue resolution, and maintain accurate documentation of collection activities
• Ensure all collection activities comply with applicable laws, regulations, and internal policies
• Investigate credit hold issues, propose payment solutions, and support credit decisions with timely and accurate insights
• Build strong relationships with customers and collaborate effectively with cross-functional teams
• Contribute to continuous improvement initiatives, driving simplification and standardization across processes
• Support additional accounting or finance-related tasks as assigned

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You communicate effectively, adapting your approach to different audiences and situations. You demonstrate strong problem-solving skills by analyzing complex information and making sound decisions. You show a high level of accountability and consistently deliver results with attention to detail and a commitment to quality.

For This Role, You Will Need:

• Fluency in both German and English (written and spoken)
• Bachelor's or Master's degree (studies in Business Administration, Accounting, or a related field are an advantage)
• Excellent communication and interpersonal skills
• Strong organizational and prioritization abilities
• Analytical mindset with attention to detail and accuracy
• Customer-focused approach with a solution-oriented attitude
• Proficiency in Microsoft Office tools, particularly Excel and Word
• Ability to manage tasks independently and meet deadlines in a dynamic environment
• A proactive mindset and commitment to continuous improvement

Preferred Qualifications That Set You Apart:

• Experience in a multinational organization or Shared Services environment
• Familiarity with credit management, collections processes, or finance operations
• Exposure to working in cross-functional, international teams

Our Culture & Commitment to You:

At Emerson, we are dedicated to creating an inclusive environment where every employee feels valued, respected, and empowered to contribute. We believe that diverse perspectives fuel innovation and enable us to deliver better outcomes for our customers and communities.
We foster a collaborative culture built on trust, continuous improvement, and shared success. Our employee resource groups and global initiatives support connection, development, and inclusion across the organization.
We also recognize the importance of work-life balance and provide competitive benefits, opportunities for growth, and a supportive workplace that encourages both personal and professional development. Join us and be part of a team committed to making a positive impact.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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