CS Tools DACH Assistant

Moving Forward - Feeling Good

ACCO Brands is shaping the transformation of the working world with innovative solutions and strong brands. We want consumers, customers and colleagues to move forward and to feel good on the way. At ACCO Brands, we are passionate about creating and selling products that make people feel good at work, at home and at school.

If you are looking to make an impact on the working world of tomorrow and seek a rewarding opportunity in a truly international environment, then ACCO Brands could be for you.

We invite you to join us on our journey and in our dedication to building an inclusive culture that is characterized by collaboration, entrepreneurship, and commitment.

Job Summary

In compliance with the company's policies and procedures, and those relating to safety rules: Takes charge of and ensures the follow-up of customers and their files, from order processing to invoicing, as well as any related requests and complaints.

Responsibilities

Enter and monitor orders.

Handles customer requests and complaints.

Implements contracts.

Communicates on the company's products and services.

Manages the customer data base.

Organises the monitoring and development of the customer portfolio.

Qualifications

- proficiency in office automation tools, in particular SAP and Office 365 (Outlook, Excel Advanced level)

- be able to communicate both orally and in writing in English (B1 equivalent), and have a good level of oral and written expression

- have the ability to identify non-conformities or deviations, analyses malfunctions or non-conformities

- native or fluent in German

- can integrate methods and make proposals to solve problems and take preventive or corrective action (within his/her field of action)

- registers the order and/or ensures that it is properly integrated into the system, checks the quality and relevance of the data transmitted (status of products ordered, price, etc.), checks the conditions for completion (delivery time, method of dispatch, etc.) and informs the customer or sales representative accordingly

- alerts his/her superior or the sales representative if any non-conformity is noted in the order received

- advises customers on the technical characteristics of products and their use

- works with Accounting and/or Sales to track order payment details (invoicing, settlement, etc.)

- participates in developing the portfolio (telephone calls, emails, extending sales by proposing complementary products and current promotions, drawing up offers and quotations in consultation with the sales team and passing on information on practical and commercial procedures (planning, prices, payment, etc.) to customers

- receives telephone calls and emails and informs customers according to their requests (order tracking, information, etc.)

- handles customer disputes and implements the company's after-sales policy: answers the customer's questions, organises any product returns in collaboration with the Transport Department, issues a repair estimate and the corresponding manual invoice, or initiates a credit note or product exchange

- analyses the penalties sent by the customers concerned and provides a summary to the sales representative

- initiates and collaborates on the creation of new customer accounts with sales staff and the CS Tools Administrator

- ensures that customer files are constantly updated in the ERP system.

Feel Good About Us:

With strong brands and innovative products, our business is focused on helping people feel good physically and mentally while working.

You could be reducing wrist strain with a keyboard and mouse from KENSINGTON; supporting your mind and body with a laptop riser, seat cushion and file folder from LEITZ or maybe taking a relaxing break with a gaming controller from POWER A. Perhaps you are clearing your clutter with shredder from REXEL and storage boxes from ESSELTE or using a glue or nail gun from RAPID to create your next home project. Whatever products you are using, you will move forward and feel good with ACCO Brands.

With annual revenues of $1.7 Billion, the power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.

Joining ACCO Brands is joining a long history of industry leadership and innovation; focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Sustainability

ACCO Brands Europe has been working on taking care of tomorrow for many years and this was highlighted by the award of the EcoVadis Silver Medal. The award places ACCO Brands Europe in the top 15% of companies rated by the highly reputed system and recognizes our continuous sustainability efforts.

Equal Opportunity Employer

ACCO Brands is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical or mental disability, veteran status, and any other characteristic protected by applicable law. The company strives to create a winning culture with a leadership promise to provide equal access and opportunity for all to grow, succeed, and contribute to their full potential.

More information about moving forward and feeling good with ACCO Brands can be found at www.accobrands.com and at ACCO Brands Europe.