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Customer Advisor (German)
Erstellungsdatum 17.08.2026
About the job Customer Advisor (German)
Position: Customer Advisor
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Position: Customer Advisor
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
- Deliver a consistently high-quality customer experience with a strong focus on satisfaction
- Build and maintain trusted relationships through open, clear, and interactive communication
- Provide accurate, complete, and up-to-date information using the appropriate tools and processes
- Achieve individual and team customer service targets, including call-handling KPIs
- Maintain detailed records of customer interactions, manage customer accounts, and file documentation
- Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.
REQUIREMENTS:
- Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
- Strong computer literacy and confidence using multiple systems
- Proven contact-handling skills with excellent active listening abilities
- Clear and professional written communication skills for email handling
- Customer-focused mindset with a strong understanding of sensitive data handling
- Excellent verbal communication skills
- Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.
BENEFITS:
- Private life and health insurance
- Free access to the corporate gym facilities
- Fixed working hours of your choice for mothers with children up to 2 years of age
- Relocation support
- Performance bonus of up to 10%
€50 monthly project bonus
€500 anniversary bonus for German-speaking employeesInternational and dynamic work environment
Private life & health insurance including dental and eye care
Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
Free access to the corporate gym
Fixed working hours option for mothers with children up to 2 years old
Daily net Mastercard allowance: €3 net per working day during the first 12 months.
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