Customer Care Operations Expert with German language

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Careers that Change Lives
Join Customer Care & Order Operations (CCOO) and help ensure life-changing medical technologies reach patients across Western Europe while contributing to Medtronic's Mission of alleviating pain, restoring health and extending life.

As part of our Specialized Services Customer Care team, you will play an important role in delivering outstanding customer experience while ensuring reliable, efficient and compliant execution of our end-to-end Offer-to-Cash processes. Working in an international environment, you will collaborate closely with Sales, Finance, Supply Chain, Logistics, Quality and Shared Service Centers to support our customers and business partners every day.

At Medtronic, Customer Care is continuously evolving. We are investing in standardization, digitalization, automation and continuous improvement to create simpler, smarter and more efficient ways of working. This provides exciting opportunities to learn, grow and contribute beyond daily operations.

If you enjoy solving problems, working in an international fast-changing environment, improving processes and making a meaningful impact on patients, this is the opportunity for you.

We are specifically looking for candidates who live within approximately 80 km of our Medtronic office in Heerlen, the Netherlands. Following onboarding, a hybrid working model applies with a minimum of three office days per week.

A Day in the Life
As a Customer Care Operations Expert, you support the successful execution of end-to-end Offer-to-Cash processes across multiple European markets for our Spinal and Aortic Operating Units. You ensure customer requests are handled accurately, efficiently and in accordance with quality and compliance standards.

Working closely with customers and cross-functional stakeholders, including Sales, Customer Care Shared Service Centers, Supply Chain, Finance, Logistics and Quality, you deliver an outstanding customer experience while balancing customer needs with operational priorities.

You take ownership of the customer journey by proactively resolving issues, reducing complexity and ensuring reliable, high-quality outcomes. Beyond day-to-day execution, you identify opportunities to simplify processes, improve customer experience and contribute to more standardized and efficient ways of working.

You enjoy working in a dynamic international environment where collaboration, continuous learning and improvement are part of everyday work. By embracing digital solutions, sharing ideas and challenging inefficiencies, you contribute to stronger operational performance and help shape the future of Customer Care & Order Operations.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary operational contact for customers and business partners, building trusted relationships and delivering outstanding customer experience
• Manage the end-to-end Offer-to-Cash process, ensuring accurate, timely and compliant execution while balancing customer needs with operational excellence
• Take ownership of customer inquiries and operational issues, applying a first time-right mindset to deliver sustainable solutions and minimize rework
• Collaborate with Sales, Customer Care Shared Service Centres, Finance, Supply Chain, Logistics, Quality and other cross-functional partners to ensure seamless execution across the customer journey
• Guide customers and internal stakeholders towards available self-service and digital solutions, promoting adoption of the most efficient support channels and reducing unnecessary manual interactions
• Proactively identify operational risks, process inefficiencies and customer pain points, translating insights into improvement opportunities.
• Contribute to standardized ways of working by maintaining accurate process documentation, work instructions and knowledge sharing.
• Support continuous improvement initiatives by identifying trends, simplifying processes and contributing to digitalization, automation and operational excellence.
• Promote a culture of ownership, collaboration, quality and continuous improvement while contributing to a stable, scalable and customer-focused operation.

Required Knowledge and Experience:

• Bachelor degree or equivalent professional experience
• Experience in Customer Care, Order Management, Sales Support, Operations or a similar customer-facing operational environment
• Excellent verbal and written communication skills in both German & English language
• Demonstrated problem-solving skills with a proactive and ownership-driven mindset
• Strong organizational and prioritization skills, with the ability to manage multiple priorities while maintaining quality and accuracy in a dynamic environment
• Comfortable working under pressure in a fast changing and fast paced environment
• Experience working with SAP or comparable ERP systems and Microsoft Office applications
• Analytical mindset with the ability to identify improvement opportunities and contribute to continuous improvement initiatives, digitalization and operational excellence
• Ability to work independently while contributing effectively within an international team
• Demonstrated willingness to learn new technologies, adapt to change and contribute to continuous improvement initiatives

Additional valuable qualifications include knowledge of Lean, Continuous Improvement or process optimisation methodologies, as well as experience working in an international or shared services environment. Familiarity with CRM systems, Customer Interaction Centers (CIC), or similar customer service platforms would be advantageous. Additional European language skills are also considered a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 40,000.00 EUR - 60,000.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).