Customer Care Specialist II

Company Overview

Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company's BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.

Overview

EMEA Customer Care Specialist- Verathon®

Verathon® is looking for a German speaking EMEA Customer Care Specialist to become the newest member of our Customer Care Team located in Amsterdam, The Netherlands. The EMEA Customer Care Specialist is responsible for providing an amazing customer experience by supporting our customers as a trusted partner.

Be Part of Our Story

Bring your talents to a rapidly growing, industry-leading global medical device company.

We operate with a singular focus of empowering healthcare professionals to better serve their patients. Our unique products and services help clinicians see the hidden realities of the human body, giving them insights they need to optimize patient care.

For us, it starts with people: our team, our customers, and the patients they serve. Our innovation is based on finding new ways to offer simplicity where complexity exists. We also look for opportunities to increase the velocity of patient care, ultimately providing solutions that improve and extend patients' lives.

Your Business - Customer Care

As a Customer Care Specialist, you'll deliver total customer care across orders, product and training inquiries, and moderate-level technical support. You'll serve as a trusted partner to clinicians and administrators by resolving issues with urgency and empathy, and by guiding users through device and software workflows.

Responsibilities

• Support the full lifecycle of a case from initial contact to resolution
• Handle incoming requests from customers
• Ensure that all tasks are performed, and issues are resolved promptly and thoroughly
• Respond to customers in accordance with established SLAs
• Provide follow up contacts to customers as needed
• Phone and email-based troubleshooting of medical devices and software
• Enter all customer orders in accordance to provided process and SLAs
• Issue return authorizations (RA's) for repairs and credits under company guidelines
• Maintain logs, records, and files manually and electronically
• Other ad hoc duties as needed.

Qualifications

• 2+ years' experience in a customer service department strongly preferred
• Fluent German language skills are required
• Experience working in an English spoken company is preferred
• Work autonomously and as a team with reliable, on-time, and consistent attendance