Customer Care Team Coordinator - German Speaking

Job Description

Are you a natural problem-solver who thrives in fast-paced environments and loves keeping operations running smoothly? Do you enjoy supporting people, coordinating processes, and ensuring customers receive exceptional service every single time? If so, this is your chance to make a real impact at a forward-thinking international company!

We're looking for an experienced and people-focused After Sales Support Team Coordinator to lead our aftersales operations, support our team, and help us deliver top-tier service that strengthens customer trust and loyalty.

What You'll Be Doing

In this key role, you'll be the backbone of our aftersales function-ensuring seamless operations, professional communication, and continuous improvement. Your responsibilities will include:

Team Coordination & Leadership

• Lead and support the aftersales support team through coaching and regular feedback.
• Oversee daily operations to ensure timely handling of customer inquiries, complaints, and service requests.
• Monitor service levels and KPIs, allocating tasks effectively to meet SLAs.
• Act as the escalation point for complex or unresolved issues.
• Support onboarding and training activities for new joiners and process updates.
• Conduct quality checks on voice and non-voice activities to drive performance.

Operational & Customer Support

• Handle incoming customer requests via portals, phone, and email.
• Ensure timely logging and processing of service jobs in internal CMS.
• Create aftersales cases and schedule service appointments.
• Coordinate technicians' daily workload, balancing reactive tasks, maintenance, and parts fitting.
• Monitor and update open cases across internal and customer systems.
• Provide updates, ETAs, and key information to account managers and area supervisors.
• Build and maintain strong relationships with customers, subcontractors, and internal teams.

Process Improvement & Reporting

• Track and analyze service metrics to identify trends and improvement opportunities.
• Support continuous improvement initiatives and process enhancement.
• Contribute to resource planning, work plan execution, and territory management.
• Ensure accurate documentation of all aftersales activities.
• Work cross-functionally with sales, logistics, technical, and product teams to improve overall service delivery.

What Makes You a Great Fit

• College or university degree in Business or Economics could be a plus
• 3-5 years of experience in Customer Service, or Operations Management.
• Proven experience supervising people and coordinating day-to-day tasks.
• Strong proficiency in Microsoft Office, Outlook, and Salesforce.
• Excellent command of spoken and written German and English.
• You are comfortable working occasional night shifts when needed.
• Outstanding organizational skills and attention to detail.
• Strong critical thinking and problem-solving mindset.
• A team player with excellent interpersonal skills.
• Ability to manage pressure, multitask, and keep operations running smoothly.

Why You'll Love Working With Us

You'll step into a role where your coordination, leadership, and customer-focused mindset directly shape the quality of our service. This is a fantastic opportunity to influence processes, support a talented team, and grow professionally within a collaborative and international environment.

Ready to lead our aftersales operations to the next level? Apply today and make your impact where it truly matters!