Customer Experience Specialist (German speaker)

Overview:

Customer Experience Specialist (German speaker)

Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to ensure on-time shipment and deliver customer satisfaction. The role includes both customer service and logistics tasks in various shipping modes.

This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business - and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.

Responsibilities:

What You'll Do

• Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction in the Redispersible Powders business
• Cover own client portfolio as key transactional contact for customers and maintain a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on-time delivery to customer
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Assist with resolution of freight invoice discrepancies

Qualifications:

Who You Are

• Fluent German and strong-intermediate English language skills
• 2-3 years of experience in Supply Chain is an advantage
• Strong, decided personality with excellent communication skills
• Solution-oriented mindset
• Customer focus
• SAP knowledge is an advantage

What We Offer

• Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
• Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance
• Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
• Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
• Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups
• Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
• Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes

About CBS Budapest & Celanese

CBS (Celanese Business Solutions) Budapest is more than a shared service center - we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.

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