Customer Experience Specialist with German - Intern (m/f/d)

Job Description

As an Intern Bachelor's Customer Expert within Honeywell Technologies, you will support our Customer Service Hub team in delivering an outstanding customer experience across Europe. You will gain hands-on experience in customer relationship management, customer support, order and data administration, stakeholder communication, reporting, and process improvement. Working alongside experienced professionals, you will collaborate with international teams, support customer-focused initiatives, and develop valuable business skills in a dynamic and fast-paced environment.

Responsibilities

• Support the Customer Experience team in handling customer requests and ensuring a high level of service delivery.
• Communicate and collaborate with internal stakeholders and partner teams across Europe to support daily operations.
• Assist with customer onboarding activities, training materials, documentation updates, and routine follow-up actions.
• Maintain accurate customer, order, and system data within CRM, ERP, and other business applications.
• Support KPI reporting, data analysis, and trend monitoring to help drive operational performance and continuous improvement.
• Contribute to process standardization and improvement initiatives through data collection, documentation, and implementation support.

Qualifications

• Currently pursuing a Bachelor's degree, preferably in Business Administration, Economics, Logistics, Supply Chain, Languages, or a related field.
• Fluent English and German communication skills, both written and spoken.
• Interest in customer service, customer experience, sales operations, order management, supply chain, or logistics.
• Good knowledge of Microsoft Office applications, especially Excel, Outlook, PowerPoint, and Teams.
• Strong communication, organizational, and teamwork skills, with a proactive attitude and eagerness to learn.

What We Offer

• 12-month paid internship in a global and innovative organization.
• Modern office in Katowice with parking, chill-out areas, bicycle stands, showers, and excellent coffee.
• Hybrid working model (3+2) and flexible working hours to support work-life balance.
• Competitive salary with opportunities for growth and development.
• Flexible benefits package including medical care, life insurance, and Multisport Card.
• Comprehensive onboarding, mentoring, and ongoing learning opportunities.
• Access to employee networks, recognition programs, wellbeing initiatives, and social events.
• Employee Assistance Program providing confidential support for professional and personal matters.
• Opportunity to gain international experience and build a successful career within Honeywell.

About Honeywell Technologies

Honeywell Technologies helps organizations solve the world's most complex challenges in automation, the future of aviation, and the energy transition. Through our Building Automation, Aerospace Technologies, Energy and Sustainability Solutions, and Industrial Automation businesses, we create innovative solutions that make the world smarter, safer, and more sustainable.

At Honeywell, we are committed to fostering an inclusive workplace where diversity of thought, background, and experience drives innovation and success.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.