Customer Experience Specialist with German (m/f/d)

Job Description

We have an opportunity for a Customer Experience Specialist with German to join us at Honeywell, in Bucharest. Reporting to the Sr Customer Experience Supervisor, you will ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty.

In this role, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the Global Customer Care department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience. This is hybrid work 3+2! (3 days from office + 2 days from home).

Key Responsibilities

• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
• Prompt and correct issuing of invoices
• Creating credit requests / documents
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment
• Offers support to Dispute Team and C2C to resolve disputed invoices
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts)
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
• Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory

Key skills and qualifications

• Fluent in English and German (Min B2/C1)
• Bachelor's degree
• Preferred minimum 1 - 3 years experience in the Customer Services field, preferably with expertise in SAP
• Experience working in a multidisciplinary team
• Eager to learn and work in a changing and developing team
• Customer-oriented and action-oriented
• Self-motivated, with good communication skills
• Team member with positive attitudes
• Proven organizational and self-motivation skills
• Ability to interact with a wide variety of customers in different countries
• Interpersonal skills
• Good verbal and written communication skills
• Any other European language skill is a plus (Spanish, Italian, Portuguese, Dutch, German)

Our offer

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Qualifications

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.