Customer Experience Team Lead - Learning & Development (German Speaking)

You'll play a key role in developing high-performing teams, driving service excellence, and creating engaging learning experiences in a fast-paced contact centre environment. If you're passionate about coaching people, improving performance, and making a real impact, this could be the perfect next step for you.

Your mission

As our Customer Experience Team Leader in Learning & Development, your mission is to ensure consistently high-quality service delivery across all customer interactions while driving operational efficiency. You'll train, coach, and develop a team in a fast-paced contact centre environment, using data and insight to optimise performance, improve processes, and create seamless, positive experiences for our guests.

What you'll be doing

• Own and deliver team performance against KPIs, ensuring consistent achievement of service and quality targets.
• Lead onboarding sessions with new team members, ensuring it is engaging and relevant.
• Collaborate with Contact Centre Management and cross-functional teams to enhance service delivery and customer satisfaction
• Lead, coach, and develop team members through regular feedback, quality assessments, and performance reviews.
• Design, create and update engaging training content to enhance contact centre performance
• Track results and measure impact training has on team performance.

Who we're looking for

You'll thrive in this role if you enjoy leading from the front, using data to guide decisions, and creating an environment where people feel motivated to perform at their best.

We're looking for someone who brings:

• Previous experience in a fast-paced contact centre environment.
• Strong people leadership skills with the ability to coach, mentor, and inspire teams
• A structured, solution-oriented mindset with a focus on continuous improvement
• Strong presentation and facilitation skills, with the ability to engage diverse audiences.
• Ability to design and deliver engaging training content.
• High levels of energy, enthusiasm and passion for developing teams
• Fluent German and English

Why you'll want to work at Awaze

We offer a versatile position in a strong professional and social environment - one you'll have the opportunity to influence and help shape. You'll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We're a people-first business - and we know that our success starts with our teams. Here's a glimpse of what you'll enjoy:

• Generous discounts on holidays across our brands

• Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities

About Awaze
Our mission is clear - to create amazing holidays with Europe's widest choice of holiday homes.

With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.

As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what's next - powered by proud, passionate and inclusive people.

Worth knowing

This role is office-based in our vibrant office in central Malaga -C. Mauricio Moro Pareto, 2.

What's next?

If this sounds like the right next step for you, hit "Apply" and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You'll hear from us shortly after we've reviewed your application.

We're committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we're happy to accommodate.

Department Commercial Role Customer Experience Team Leader Locations Malaga