Customer Logistics Aftermarket CTTR

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.

Job Description

• Order Management (Order-to-Cash Process):
• Efficient and reliable customer order management in an international environment
• Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF)
• Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation
• Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces
• Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions
• Clarification of production status/ delivery status with internal interfaces (Demand Planning)
• Handling of backlogs (including allocation management) + proactive customer communication
• Organization of shipments and initiation of delivery requests to warehouse/ shipping
• Tracking/ ensuring successful goods receipt at the customer
• Regular and transparent order book reporting
• Communication (after order placement):
• Handling inquiries about:
  • Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
  • Products and/ or services
  • Prices, if a predefined standard price list is available (public information)
  • Technical product information after order placement (according to catalog)
  • "Offering product alternatives" after order placement
  • "Receiving new product requirements" after order placement and forwarding to sales
• Responsible for customer escalations (e.g., capacity or bottlenecks)
• Complaint handling:
• Handling of logistical complaints including recording in the system

Qualifications

• Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
• Knowledge of order processing esp. Export Business
• Logistics knowledge and logistics experience advantageous
• Strong assertiveness and communication skills
• SAP knowledge (several years of experience), SD module advantageous
• Fluent German and English language skills, both written and spoken
• Applications from severely handicapped people are welcome.

Additional Information

Employee need to be able to speak fluent English