Customer Logistics Expert

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

As a Customer Logistics Expert for Germany, Austria and Switzerland at Bosch Power Tools, you will be involved in day-to-day customer logistics operations for our Country Sales Organization (CSO). Based in Budapest office, you will closely collaborate with our Sales and Logistics Warehouse team, the International Distribution Center in Germany, our customers and service providers, as well as with Business Units and central departments at Bosch Power Tools. You will also represent our CSO on cross-regional logistics committees, i.e. round tables, monthly LOG guild, and overarching logistics projects.

Your tasks:

• Customer & Sales Interface: Act as the first level of operational escalation and fixed point of contact for customer logistics-related matters (e.g., claims, order fulfillment issues, and after-sales returns)
• Operational Steering: Steer order fulfillment operations in close collaboration with Sales Key Accounts, Warehouse & Transport (internal/external Service providers ) and Customer Sales back office.
• Sales Support: Preparation and Participation in Customer Logistics Meetings to support Sales & Key Account Colleagues in customer negotiations or visits
• KPIs: Ensures target achievement of assigned Supply Chain KPIs (e.g., Outbound Quota, OFQ1-3 als known as OTIF, Lead Time).
• KPI & Cost Steering: Monitor and actively steer logistics KPIs and regional supply chain costs, identifying process optimization and cost-saving opportunities .
• Logistics Transformation & Continuous Improvement: Drive logistics improvement and digitalization initiatives to enhance customer experience, operational efficiency, and supply chain performance.
• System Key-User: Assume the role of SAP Key User for delivery-to-customer to orchestrate system interfaces with SAP and WMS.
• Surcharges & Contracts: Review and ensure that standard logistic conditions and logistics surcharge rules are correctly applied in customer contracts.
• Tender Support: Provide country-specific logistics requirements for regional warehouse and transport tender projects.

Qualifications

• University degree in Business Administration, Supply Chain Management, Engineering or equivalent
• Minimum 3 years of experience in supply chain operations and project management
• Analytical skills and Ability to negotiate with customers on contractual clauses
• Proficient ERP/SAP system knowledge (S4/Hana expertise as plus), Power-BI, Microsoft standards tools
• Strong stakeholder management, problem-solving skills, and agile mindset
• Language skills: English fluent, German basic

Additional Information

Get to know our #LikeABosch benefits.

We would like to help you GROW, so we offer you:

• Financial security & recognition: We review and increase your competitive base salary annually, offer performance-, loyalty-, and referral bonus.

• Trainings and professional development: We believe in a Life-Long Learning approach, so you can take advantage of several technical and soft skill trainings and language courses.

• Career development: We have a wide range of programs to choose from, even if its leadership, expert or project development you are aiming for. We also offer mentoring and coaching opportunities, we have PhD program and we offer international assignment possibilities.

We would like you to ENJOY the benefits of balancing your life and your work, so we pay attention to:

• Your work life-balance: You can work from our activity based offices designed for creativity and efficiency or from home while enjoying flexible working hours. We offer childcare possibilities and sabbatical option.

• Your health and well-being: We provide free professional consultants for any personal, legal, financial or health related issues. You can benefit from our developing onsite medical center and organized regular health checkups.

• We also offer you several perks and benefits: You can use your annual cafeteria allowance flexibly for family support (e.g. tax-free kindergarten and nursery allowances), health care, mobility (car sharing services) and recreation. You can enjoy our onsite canteen, we support when you work from home and if you live far, we cover your commute costs. We also appreciate your loyalty with jubilee gift and extra jubilee holiday.

You could join an INSPIRING community worth to belong:

• We are true to our values: We are committed to sustainability, we value that everyone is different and that diversity makes us truly successful. We also take social responsibility seriously and regularly organize charity actions, blood donations and support worthy causes.

• Team building activities and community events are also part of our everydays. We like to come together for a good summer party or family day.

Are you ready to work #LikeABosch?

Please apply with your English CV!

If you have any questions regarding the position or the application process, we encourage you to first visit our FAQ section [HERE], where you may already find the answer you're looking for. If you still need assistance, please feel free to contact us at the following email address - [email protected] We'd be happy to help. Please note that applications submitted via this email address cannot be accepted. To apply for the position, please use the "Apply now" button available in the job posting.

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