Customer Onboarding Specialist - DACH

About the company

At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.

We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.

Want to grow with us? Let's go!

About the role

What Will You Do?

We are looking for a dedicated and detail-oriented Customer Onboarding Specialist to join our team. As a Customer Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our new clients as they begin their journey with Smartpricing. You will be responsible for guiding clients through the onboarding process, ensuring they understand our products, and helping them integrate our solutions into their business operations. Your goal is to set our clients up for success from day one.

You will be responsible for:

• Managing the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training. Ensure clients have a smooth and positive experience as they transition to Smartness' products.
• Conducting personalized training sessions and webinars to educate clients on how to use Smartness' solutions effectively. Tailor training to meet the specific needs of each client, ensuring they fully understand the features and benefits of our products.
• Serving as the primary point of contact for new clients during the onboarding process. Address any questions or concerns they may have and provide timely and accurate solutions to ensure their satisfaction.
• Creating and maintaining onboarding documentation, guides, and resources to help clients navigate our platform. Continuously update materials based on feedback and product updates.
• Working closely with cross-functional teams, including Sales, Customer Success, and Product, to ensure a cohesive onboarding experience. Providing feedback to these teams based on client interactions to drive product improvements and enhancements.

What Are We Looking For?

• Strong background in client onboarding, customer success, or a related role within the tech or SaaS industry.
• Ability to manage multiple onboarding projects simultaneously and prioritize tasks to meet deadlines.
• Excellent verbal and written communication skills. Ability to convey complex information in a clear and concise manner.
• Demonstrated ability to think critically and solve problems proactively. Experience in managing client relationships and addressing their needs effectively.
• Previous experience in the hospitality industry would be a big plus.
• German native, English professional fluency, Italian nice to have

What do we offer?

• Work in a small and top-performing team that moves extremely fast where you are extremely important.
• Work without having to deal with jerks and ego-maniacs.
• The opportunity to join one of the best travel-tech sales teams in Europe.
• A place where your talent can blossom.
• An environment where mistakes are allowed - we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
• A place where your voice matters - meetings provide space for new ideas and projects, regardless of your role or seniority.
• Continuous growth - we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
• We have fun while working! We are easygoing people.
• Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
• Remote working.
• Competitive compensation with performance-based incentives. For our Onboarding Specialist roles, we typically offer an OTE package ranging from €30,000 to €41,000 annually for the Italian & Global market, and from €35,000 to €51,000 for the DACH market, depending on experience, communication skills, market expertise, and expected impact. Our compensation structure is designed to reward customer enablement, operational excellence, and the ability to create a seamless onboarding experience for new clients. The OTE includes both a fixed salary and a variable component linked to performance and onboarding objectives. As you grow within the company and contribute to customer activation, retention, and long-term success, your compensation can evolve accordingly. For candidates demonstrating exceptional onboarding, customer-facing, or market-specific expertise, we may consider compensation packages beyond the standard ranges.

Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartness: https://www.smartness.com/en/work-with-us

Before you apply

If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know:

• We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
• We work much harder than most companies out there.
• Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
• We hold ourselves and our team to the highest standards of excellence and culture.
• Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.

We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!

A quick heads-up: we reply to every candidate. If you're waiting for an update, please check your spam/junk folder too - sometimes our emails end up there. We wouldn't want you to miss a message from us!

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.