Customer Order Management & Logistics Support Specialist with German

Customer Order Management & Logistics Support Specialist with German

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here-innovation, growth, and the chance to leave a real mark.

You were made to create what's next: you're a problem-solver - a connector - someone who thrives on bringing order to complexity and driving continuous improvement. You hold the big picture while mastering the details, making sure every product, process, and partnership moves with precision and purpose. You lead with the highest standards of integrity, efficiency, and collaboration, always turning today's challenges into tomorrow's success stories. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. We'll be Unstoppable Together.

About You:

In one of our Supply Chain roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Order management is the process of capturing, tracking, and fulfilling Customer orders from order placement through delivery. In this role, you will manage the full end-to-end order-to-delivery process for assigned IFP EMEA markets, ensuring accurate order capture, timely delivery, and high service quality. You will work closely with Customers, Sales, Supply Chain, Logistics, and other internal stakeholders to deliver strong On-Time-In-Full performance and a positive Customer experience.

In this role, you will:

• Manage end-to-end order processing, including order receipt, validation, SAP order entry, product allocation, delivery scheduling, and order changes to ensure smooth fulfilment.
• Act as the main point of contact for assigned Customers, providing timely, clear communication in English and local languages to support high Customer satisfaction.
• Support service performance, sustainability, and cost efficiency by respecting minimum order quantities, optimizing transport, and contributing to On-Time-In-Full delivery targets.
• Handle logistics issues and claims using the Dispute Case Management tool, including discrepancy investigation, credit/debit note issuance, returns coordination, and SOX-compliant controls.
• Collaborate proactively with Commercial, Supply Chain, and Logistics teams through regular meetings to resolve service challenges and implement solutions.
• Maintain accurate Customer master data and documentation, ensuring systems and records remain up to date.
• Identify process gaps and contribute to continuous improvement initiatives that enhance efficiency and service quality.
• Support projects related to process improvements, system changes, or new ways of working, including knowledge sharing and training of team members when required.

To succeed in this role, you will need the following required qualifications:

• Fluent English and German along with an excellent communication and interpersonal skills
• Experience or interest in Order Management, Customer Service, Order-to-Cash, Supply Chain, or FMCG environments
• Master's degree (completed or currently in progress)
• Strong proficiency in MS Office
• Very good time-management skills with the ability to prioritize and perform under pressure

Preferred Qualifications:

• Experience working with SAP and SNC, Salesforce, Qualtrics
• Ability to work with multiple stakeholders across different countries
• Proactive, can-do attitude with strong teamwork and knowledge-sharing capabilities
• Ability to work independently, manage multiple tasks and deadlines, and demonstrate initiative

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That's why we offer a flexible work model that blends remote work with intentional in-person collaboration - helping you connect, grow, and innovate while maintaining the balance you value.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print....

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the role's country only. ARBEX will not provide relocation support for this role.

#LI-Hybrid

Transparency and Fairness Go Hand in Hand.At Arbex, we are committed to fostering fairness, equity, and transparency in everything we do, including our recruitment practices. Whether you are already part of our team or considering joining us, you will have visibility of all the key pay and benefit elements applicable for the role. Along with a competitive pay and additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering. We also offer you opportunities to grow, thrive and make an impact.Applicable for Poland and Slovakia: Annual Base Salary Range and the Incentive Plan (if applicable): will be communicated prior to the interview. At Arbex, we are committed to fostering fairness, equity, and transparency in everything we do, including our recruitment practices. Whether you are already part of our team or considering joining us, you will have visibility of all the key pay and benefit elements, prior to the interview. Along with a competitive pay, our positions typically offer additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering. We also offer you opportunities to grow, thrive and make an impact.We are committed to equal pay for work of equal value and use gender-neutral criteria in determining compensation and career progression. These principles guide our approach to pay transparency.

Primary Location
Krakow Office

Additional Locations

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time