- Startseite/
- Alle Stellenangebote/
- Großbritannien (UK)/
- Kategorien/
- Customer Service...
9 andere Personen sehen sich das gerade an

Customer Service Advisor (German and/or Dutch Speaking)
Erstellungsdatum 23.07.2026
Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team!
We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week with a starting rate of £13.21 per hour. To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.
If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!
As a Customer Service Advisor, you'll be the first point of contact for our customers - whether they're seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You'll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do:
What We Are Looking For:
Why Join Us?
We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week with a starting rate of £13.21 per hour. To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.
If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!
As a Customer Service Advisor, you'll be the first point of contact for our customers - whether they're seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You'll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do:
- Handling enquiries and call-backs via phone, email, and live chat
- Providing accurate information on products, services, and current promotions
- Processing refunds, exchanges, and web-based returns
- Monitoring and flagging potential fraudulent activity
- Resolving disputes efficiently and professionally
- Supporting the processing of customer returns and warranty items, including occasional handling of returned stock.
- Liaising with internal departments to ensure smooth communication
- Supporting admin and order fulfilment processes
- Contributing to a positive, friendly, and proactive team culture
What We Are Looking For:
- Strong interpersonal and customer service skills
- Positive, can-do attitude with a friendly tone
- Ability to work under pressure with high attention to detail
- Comfortable using computers and digital platforms
- Proven problem-solving skills and adaptability
- Previous experience in customer service or call centre is desirable
- Team player who can also work independently when needed
Why Join Us?
- Hybrid working (4 days in the office, 1 day from home)
- Staff discount on fishing tackle and equipment
- Free on-site parking
- Company pension scheme
- Supportive and friendly team environment
- Opportunity to work for the UK's leading specialist fishing tackle retailer
- Develop valuable customer service, communication and problem-solving skills
- Be part of a growing international business serving customers across Europe
Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.











