Customer Service Advisor (German) - Barcelona

Do you have strong communication skills in German, and would you like to work in an international environment, assisting German-speaking customers? This is your chance because we are looking for enthusiasts to strengthen our customer advisor team in Barcelona!!

Tasks

As a Customer Service Agent in our German-speaking department, your main responsibilities include:

• Assisting customers with various challenges by phone or e-mail (B2C // B2B)
• Provide administrative information about bank transactions
• Giving advice and providing solutions
• Maintaining a good customer relationship
• Making sure that all issues are solved and documented
• Blocking credit cards
• At a later stage: dealing with disputes

Requirements

• Strong communications skills and empathy
• Respectful and positive attitude toward customers
• Solution-oriented approach
• Patience
• Ability to express yourself in a coherent and concise manner
• Motivation to contribute to our customer satisfaction and business success

What you need:

• Native level of German
• Good level of English
• Flexibility with regards to working hours (including evening and weekend shifts)
• Basic computer skills are required
• Call center experience is a plus, but not a must

Benefits

• Easily accessible office in Barcelona (Poblenou area)
• A fun, friendly and people-focused work environment
• Competitive salary
• Paid training
• Tax-free benefits including food, transport, gym, insurance & childcare
• Several company events per year
• Free Spanish language classes
• Open atmosphere in which employee suggestions and ideas are heard
• Growth opportunities

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.