Customer Service Associate with German (F/M/D)

Job Title: Customer Service Associate with German (F/M/D)

Posting Start Date: 7/1/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Why you should join:

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your tasks:
• Creation and regular follow up of quotes in collaboration with Sales
• Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders
• Coordination of Manual Order entry with support of CSSC (Support Center India)
• Daily review and resolution of blocks and incomplete orders
• Updating of Customer Profiles & Customer Master including x-references
• Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results
• Creation of RMA's and follow up on aged open returns
• Daily working on backlog report (open order report) to ensure best possible STR performance
• Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
• Review of STR Performance and billings/bookings reports
• Usage of E-commerce for drawings and minimum of technical support
• Monthly review of Customer Satisfaction results with Working on Customer Service KPI's

Your ideal profile:

• Professional proficiency in German and English is needed for this role.
• Very good customer and service orientation required
• PC knowledge in MS Office is required
• Additional language skills (e.g., French, Italian, or Spanish) are a plus.
• Experience in international customer service is a plus.
• PC knowledges in SAP, MS Excel is an advantage.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Our Commitment to Transparent Hiring:
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well-being of our employees is our top priority!

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co-financing
• Performance-based bonus plans

Great hiring starts with honesty, and we mean it.
Our job postings are gender-neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.
At TE, we believe transparency isn't a checkbox - it's part of your experience with us.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

CYBERNETYKI 19
WARSZAWA, Mazowieckie 02-677
Poland

Posting City: WARSZAWA

Job Country: Poland

Travel Required: Less than 10%

Requisition ID: 155184

Workplace Type: Hybrid

External Careers Page: Customer Service