Customer Service Employee (German Market)

About the role

At HG, great customer service is more than processing orders, it is about reliability, partnership and making sure our customers can count on us every day. As a Customer Service Employee German B2B, you play a key role in supporting our international growth by delivering consistent, high-quality service to our German customers.

You will join a growing, international organization where collaboration is close, communication is direct and impact is visible. We set high standards in how we support our customers, continuously look for smarter ways of working and rely on strong teamwork across departments.

In this role, you are responsible for the accurate and efficient handling of customer orders from start to finish. You ensure that every order is processed correctly, customer information is up to date and questions are handled in a timely and professional way.

Your work directly impacts customer satisfaction, delivery reliability and the commercial performance of HG. At the same time, you actively contribute to improving processes and increasing efficiency within customer service.

You will be part of the Customer Service team based in Almere (hybrid working environment). In this position, you work closely with colleagues in sales, supply chain and finance to ensure a seamless customer experience.

HG is a compact, fast-growing and international organization where you can directly see the impact of your work. This requires ownership, initiative and a pragmatic, results-oriented mindset. The team culture is open, pragmatic and focused on results, encouraging you to bring ideas forward, challenge constructively and take responsibility. Everything we do is guided by our three core values: Aim High, Be Brave, Be Connected.

What you will do

In this role you will:

• Process customer orders accurately and on time
• Ensure smooth end-to-end order handling
• Maintain and update customer data in relevant systems
• Support German B2B customers with questions, requests and follow-up
• Identify opportunities to improve order processing and service quality
• Prepare reports and document order-related information
• Work with order management systems and MS Excel

Job requirements:

To be successful in this role, you bring a combination of experience, accuracy and a proactive mindset:

• Fluent in German and English, both spoken and written
• Available fulltime
• Several years of experience in B2B customer service
• Strong attention to detail and a structured way of working
• A proactive approach and ability to manage multiple tasks effectively
• Is curious, proactive and comfortable using AI tools to improve efficiency and quality of output
• Comfortable working with order management systems and MS Excel
• A genuine interest in understanding customer needs and delivering excellent service
  
  A valid EU work permit or EU citizenship is required for this position.

What's in in for you

At HG, you will work in a stable and growing company where you can make a visible impact. We offer an environment where you can develop your expertise, take responsibility and collaborate with colleagues across teams and countries.

You can expect:

• A gross monthly salary between €2,600 and €3,600
• An on-target bonus of 7.5% of your annual salary
• 30 vacation days based on full-time employment
• A pension scheme
• Full reimbursement of public transport costs
• A friendly and informal working environment, including a weekly team lunch and monthly drinks
• The opportunity to work within an international organization with strong brands and clear growth ambitions

We are HG

HG is a leading European brand in specialist cleaning and maintenance products.

We believe a home should be a place where people can live carefree, with confidence in the products they use to care for the spaces and belongings around them. Our products are developed to do exactly what they promise: deliver effective, reliable and specialist cleaning solutions that help consumers solve real household problems.

HG's mission is to help people enjoy their homes without worrying about what might go wrong. We do this through high-quality products, specialist expertise, clear advice and a relentless focus on performance.

We are dedicated to delivering superiority, innovation, quality and customer satisfaction. With a strong presence across Europe and beyond, we are continuously investing to make an even bigger impact.

HG does what it promises.

Do you have any questions?

Our colleague Ilse de Groot, Corporate Recruiter, will be happy to answer any questions. You can contact her at [email protected].

Would you like to apply for the position of Customer Service Employee at HG? You can apply directly by uploading your CV. We aim to respond within 5 working days.

Acquisition in response to this vacancy is not appreciated.