Customer Service - German speaker (f/m/div.)

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

In Ovar, our main mission is to guarantee everyone's safety by being ready to act in the event of danger. Our company, with about 1200 associates, develops, creates and produces inspiring solutions for a safe and enjoyable life. This success is due to the highly qualified people with a high level of knowledge and their dedication that makes and contributes for the unique environment we have in Bosch: The feeling of a Family.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Your contribution to something big:

• You process customer orders smoothly, on time, customer-oriented, and economically, either directly or as part of a team for the service technician.
• You are the first point of contact between customers and service providers.
• You provide information on product availability in a friendly and courteous manner.
• You ensure a smooth process for product delivery.
• You confidently and decisively discuss delivery difficulties with service providers and consistently monitor the adherence to delivery commitments.

Qualifications

What distinguishes you:

Education

• Completed vocational training as an industrial clerk or equivalent qualification. A university degree is not required.

Experience

• Several years of experience in customer service or order management.
• Strong proficiency in MS Office (Word, PowerPoint, Excel) and SAP (especially MM and SD modules).

Know-how

• Solid understanding of order processing workflows and customer interaction best practices.

Languages

• Professional proficiency in German and English, both spoken and written, for daily communication with internal stakeholders.

Working Style and Methods

• Structured and reliable, especially during high-volume periods. A true team player who takes initiative and maintains focus under pressure.

Personality

• Customer-oriented, solution-driven, and approachable. You bring a positive attitude and a commitment to excellence in every interaction.

Additional Information

Work #LikeABosch includes:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

Training opportunities (i.e., technical training, foreign languages training) & certifications

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities (gym)

Free transports from Porto

Free parking lot

Canteen

Success stories don't just happen. They are made...

Make it happen! We are looking forward to your application!

Videos To Watch
https://youtu.be/BHEIfKN0-5s
https://youtu.be/10-K3EfUlmU
https://www.youtube.com/watch?v=v2kV6pgJxuo&feature=youtu.be
https://www.youtube.com/watch?v=yiUYIkPzaQs&t=51s