Customer Service Intern (German Speaker)

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world's most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

We are looking for a motivated and proactive Customer Service Intern to join our multilingual Business Center team in Barcelona!
This internship is a learning opportunity where you will gain valuable hands-on experience in managing customer service tasks in a fast-paced, multicultural environment.

What Will You Be Doing?

• Managing customer requests such as end-to-end order status management, for example:
  • Quote creation for Keysight Partners and Distributors using CRM Salesforce
  • Order creation based on input from our Partners and Distributors using DBMS Oracle
  • Tracking and updating the status of customer orders, such as delivery improvements
  • Assisting in resolving questions related to invoicing issues
• Collaborating with different departments (Sales, Logistics, Manufacturing, Credit & Collection)
• Observing and applying customer service policies and procedures to assist in problem-solving
• Providing general administrative support to the Business Center teams (e.g., reporting, documentation)

Qualifications

• University degree or currently studying in a related field (e.g., Business, Communications)
• C1 level German and strong communication skills in English
• Availability from February through the end of September 2027
• Positive attitude, eager to learn, and ready to take on challenges
• Good organizational skills and attention to detail
• Ability to work in a collaborative environment
• Self-motivated and proactive attitude

What We Offer
A place within an exciting company! At Keysight, we develop visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.

Our benefits include:
• Learning opportunities such as:
o Developing practical customer service skills in a professional setting
o Gaining insight into the end-to-end customer service process
o Learning how to interact with various internal and external stakeholders
• Individual training curriculum and development opportunities

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***