Customer Service Operation (Dutch market at Agilent Technologies)

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Are you passionate about the customer experience and ready to impress? Join an exciting, fast paced team of people creating the customer service experience with Agilent Technologies!

As our new Customer Service Representative you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until activation of maintenance service contracts in SAP.

Your key responsibilities will be:

• Processing formal quotes and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures

Qualifications

• Excellent written and verbal communication in English and Native German
• Time management, multitasking, and effective prioritization in a fast paced environment.
• Demonstrated customer service focus
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.

Other than great training opportunity, Agilent offers:

• A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Company pension scheme
• Private health care

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
No

Shift:
Day

Duration:
No End Date

Job Function:
Customer Service