Customer service & Product Specialist, German speaking

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

About the role

This position will manage the program/item development and order management process and will be the communication HUB between client and internal partners/stakeholders for these activities. Own merchandising activities for mid-level or support Tier 1 designated client items/program development that execute account strategy, sales volume, and profit targets. Will maintain proactive and professional client relationships, and simplify the development and order management communications between the client and key Avery Dennison business partners and stakeholders. Work closely with Sr. Merchandiser to provide best in class Client support.

What You'll Do

• Responsible or Accountable for end to end process management related to designated Client Development
• Order Management and post Order Management activities - depending on client tier
• Intake Client program specifications/artwork and process requests via approved/standard workflows
• Partner with Design and Tech Sales to build custom account presentations based on client briefs or to support client growth opportunities
• Partner with Commercial teams on developing product opportunities to drive key initiatives and achieve sales objectives for assigned accounts
• Provide insight into client category and branding strategy. Be able to provide the roadmap on where they play
• Maintain/validate appropriate system data related to designated Clients (ERP, client-specific documents etc...)
• Provide client with development and order status
• Receive/Validate/Process client sample and production orders
• Delegate data entry tasks to merchandise support
• Coordinate with Logistics and Operations on capacity planning and scheduling for open orders
• Proactively communicate supply chain issues and provide alternatives
• Maintain strong product knowledge - both internal and customer specific
• Design and constantly improve forms and electronic communication tools
• Monitor pricing due to inconsistencies
• Support pricing escalation with Commercial teams
• Intake/follow up on client QA issues - Process client RMA's if applicable
• Maintain in-depth client knowledge
• Provide structured client on-boarding (both internal and external)
• Perform ongoing client analysis to identify growth opportunities
• Provide real-time availability
• Ability to provide White Glove service to designated clients
• Conduct physical client visits

Qualifications

• Bachelor's degree.
• Three (3-5) years related experience. Lead experience preferred.
• Strong written, verbal and telephone skills.
• Strong understanding of applicable systems, such as Google Suite, local ERP, and e-commerce platform.
• Strong domain of verbal and written German (obligatory) and English (obligatory)
• Excellent customer service skills.
• Possess leadership, mentoring, training and project management experience and skills.
• Strong presentation experience and skills.
• Ability to generate reports.
• Knowledge of product lines preferred.
• Strong problem solving skills.
• Strong conflict solving skills.
• Team Player
• Adapt to client and business requirements.

Additional Information

Additional information

We not only embrace change... we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Work hours flexibility
• International environment
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com

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