CUSTOMER SERVICE REPRESENTATIV (H/M/X) GERMAN NATIVE

Descripción

We're Hiring! Customer Service Representative (M/F/X) - Native German Speaker

Who are we?

At Triangle Solutions HR, we have been helping people find the right job and supporting companies in recruiting top talent for over 25 years. We work across a wide range of industries and are passionate about connecting people with opportunities that match their skills, experience, and career goals.
About the role

Do you have experience as a Customer Service Representative or are you looking to start your career in this field? This could be the perfect opportunity for you!

We are looking for motivated, enthusiastic people who are eager to join our team and grow in a dynamic international environment.

What you'll be doing day to day:
• Delivers training to OEM's and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM's claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic

tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions
• Performs other related duties as assigned.

What We Offer:

-Total Annual Base Salary: 22.500

-Yearly Bonus: 2.400

-Agent location: Office Barcelona

-Contract shift: Monday to Friday 0900 - 1800

-Language: German native + English

Requisitos

Necessary qualification:

Academic background:

Working experience:

Technical competences:

Languages (level):

Other Skills: • High School graduate or Higher • At least 3 years' experience in customer service environment • MS Office Package / MS Dynamics 365 / SAP • German (Native) / English (Proficient) • Logistics knowledge / Training Skills / Innovation skills