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Customer Service Representative (German)
Portugal, HafenPortugal, Hafen

Customer Service Representative (German)

Erstellungsdatum 19.10.2026

About the job Customer Service Representative (German)

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:
  • Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
  • Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Sales-oriented presentation of the product range
  • Present the product range in a sales-oriented way, support of central marketing campaigns.


REQUIREMENTS:
  • Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
  • Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well.


OFFER:
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance
  • Relocation support

Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.

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