Customer Service Representative - German Speaker

Overview:

Are you a customer service professional who thrives on solving complex challenges and delivering excellence? As a Customer Service Representative at Celanese, you'll be the vital link between our innovative products and satisfied customers (German market). This isn't just order processing-it's about orchestrating perfect order fulfillment, building lasting relationships, and driving business success through exceptional service delivery.

What Makes This Role Exciting?

- Customer Champion - Be the trusted advisor customers rely on for seamless order-to-cash experiences. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling
- European Impact - Support diverse customers across multiple markets using your multilingual skills
- Cross-Functional Collaboration
- Strategic Influence - Contribute insights that shape business decisions and improve customer satisfaction

Responsibilities:

YOU will be involved in the following tasks:

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

What YOU will bring to the team:

• College/university degree
• Fluent English and German (high level mandatory)
• SAP knowledge is desiderable
• Troubleshooting/problem solving skills
• Ability to build relationships
• Customer Service experience is an advantage
• Good communicatonal skills
• Precise, detail-focused
• Ability to multitasking
• Able to cope with stress
• Positive attitude, friendly, empathy
• Accountibility and ownership
• Follows the rules, but also thinks out of the box and is open for other solutions

In exchange we offer YOU the following benefits:

• Cafeteria
• Company health insurance
• Employee Referral Program (ERP)
• Rewards and Recognition Program
• Trainings
• Hybrid work schedule policy
• MOL Bubi program: available for employees for commuting to the office. MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability
• Healthcare week: Celanese Hungary is proud to have a full week every year dedicated to activities and lectures related to healthy living. The HealthCare Week's aim is to call employees' attention on living a healthy life and offering them solutions on how to start it. The programs of the week offers sport activities, advice on diets and also opportunities to take part on health checks regularly. Employees also have the possibility to undergo different examination financed by the company
• School starting benefit for parents: All parents with child(ren) studying in primary and secondary education in Hungary will receive this benefit once a year with the September salary
• Employee Assistance Program
• Fruits and vitamins
• Charity extra leave
• Doggy day: Celanese employees can bring their furry best friends to the office on a weekly basis. It is important for us that all of you feel comfortable on this day. That is why we created a policy for that

About Celanese

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you'll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You'll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You'll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you'll grow through cross-functional and international opportunities. You'll feel like you belong in our diverse community. You'll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You'll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey - you'll always find your place at Celanese. For more information, visit https//www.celanese.com/