Customer Service Representative II - Fluent English and German

Job Title:

Customer Service Representative II - Fluent English and German

Summary:
Prime contact of the company toward the customer for order-related activities.

The Customer Service Representative independently manages an assigned portfolio and is accountable for the execution of the order-to-cash process, ensuring customer satisfaction, operational excellence, and alignment with business objectives.

Please note that this role requires on-site presence five days per week, Monday through Friday.

This position is open to candidates belonging to protected categories under Law 68/1999.

When applying, please submit your CV/resume in English to support the recruitment and review process.

Responsibilities Include:

• Efficiently and independently process order-to-cash from order receipt through different channels (email, web order, EDI), to order confirmation, delivery, and invoicing,
• Manage customer order portfolio independently, ensuring accurate execution and compliance with company policies.
• Act as front-line business contact for product, quality, and supply chain inquiries,
• Keep clients proactively informed and act to maximize ability to serve,
• Analyze SAP reports to identify and resolve open issues,
• Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality, and other departments,
• Receive, enter, and manage customer non-conformances/claims, including returns and debit/credit note management,
• Build sustainable customer trust through proactive communication.

#LI-AW1

Qualifications:

The following are required for the role

• Bachelor's degree with 0-3 years of relevant work experience; OR
• High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field; OR
• High School Diploma with 7+ years of work experience.
• Fluency in English, with effective written and verbal communication skills.
• Fluency in German, with effective written and verbal communication skills.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and adjust priorities based on customer and business needs.
• Ability to work effectively in a dynamic, multicultural environment.
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.
• Ability to work collaboratively within a team and independently when needed.

The following are preferred for the role

• Experience in the chemical industry.
• Master's degree.
• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems.
• Experience supporting customers or managing customer relationships.
• Demonstrated commitment to continuous learning and development.

What We Offer:
Base Pay Range: €34,700 - €50,820
Compensation for this role will be competitive and aligned with market practices in the respective location and, where applicable, with the provisions of the applicable National Collective Labor Agreement (CCNL), including relevant sector agreements (e.g., the Chemical Industry agreement or, for executive roles, the agreement for Executives of Companies Producing Goods and Services in Italy). Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable, country-specific salary ranges will be communicated during the hiring process in line with local pay transparency regulations. If you are interested in this position, we'd ask that you apply! #BePartoftheSolution

This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company's applicable plans and are based on company performance and/or individual performance.

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward-products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.