Customer Service Representative with German and English Speaking (Home Office)

Full Location: Remote - BG

Customer Service Representative - Home Office Based with English & German

At ResultsCX we encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representative with

English and German to join our team.

Responsibilities:

• Providing daily contact with end users of products and services;
• Providing feedback to end users after request or after processing a specific case;
• Maintaining up-to-date information in the database about performed activities and operations;
• Operating with specialized software to provide queries and support for work systems.

Requirements:

• Very good command of English and German with minimum C-1 level
• To be 18 years of age or older.
• Great communication skills.
• Problem-solving skills.
• Basic computer literacy.
• Positive attitude, strong work ethics and ability to work under pressure.
• Willingness to learn and develop.
• Previous experience in Customer Service is considered a strong advantage but not a requirement.

What we offer:

• Very competitive salary.
• Benefits - Employee assistance program, additional health insurance, discounts, and perks.
• Food vouchers.
• Career development opportunities and growth within the organization.
• Opportunity to enhance your language skills.
• Fully paid induction training and ongoing development, support, and mentorship.
• Opportunity to work from home.

If ResultsCX can help you make the next move in your career, we want to hear from you!

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.