Customer Service Specialist - German Speaking | WFH | Mid Shift | Day 1 HMO | Weekends Off

Turn Conversations Into Business Solutions for Global Clients.

As a Customer Service Specialist - German Speaking, you will manage inbound client inquiries, conduct needs analysis, support proposals, and guide customers from inquiry to confirmed order. You will work closely with production partners, internal teams, and clients to ensure smooth order processing and excellent customer experience throughout the entire customer journey. Be a part of a global team environment designed for top 1% professionals who thrive in fast-paced, high-performance environments and want to build long-term global careers.

Job Overview

Employment type: Full time
Shift: Mid shift (European daytime schedule with flexibility)
Work setup: Permanent Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years relevant experience in Customer Service, Sales Support, or Business Support
• Fluent German (B2 or C1 level - mandatory)
• Strong verbal communication skills (phone interaction required)
• Professional and confident demeanor for B2B client interactions
• Salesforce or CRM experience (strong advantage)
• Basic technical understanding (training provided)
• Structured, detail-oriented mindset
• Comfortable in a fast-paced startup environment
• Resilient and adaptable
• Able to manage multiple priorities simultaneously
• Proactive and solution-oriented
• Consultative mindset with a focus on guiding clients to the right solution

Your Daily Tasks
Customer Communication & Needs Analysis

• Handle inbound client inquiries (email and phone) with professionalism and confidence
• Conduct structured requirements analysis (size, material, specifications, timeline, etc.)
• Ensure all necessary information is collected before proceeding
• Communicate effectively with German-speaking B2B clients
• Educate clients on the value and benefits of company solutions

Sales & Proposal Management

• Enter and manage customer data in Salesforce
• Share specifications with production partners to obtain cost quotations
• Create and manage cost proposals in Salesforce
• Send structured offers to clients
• Follow up on clarifications
• Convert approved proposals into confirmed orders
• Use a consultative approach to guide clients to the optimal solution

Process & Business Support

• Support client onboarding
• Maintain high data accuracy in Salesforce
• Work within established workflows
• Contribute to process improvements
• Collaborate closely with internal teams and production partners

Process Flow

• Client submits inbound request
• Verify completeness of information
• Call client to clarify missing requirements
• Enter structured data into Salesforce
• Forward details to production partner for quotation
• Record cost proposal in Salesforce
• Send proposal to client
• Clarify questions if needed
• Confirm and finalize order

About the Client

Our client is a fast-growing European company specializing in premium custom manufacturing solutions for businesses across events, marketing, retail, and exhibitions. They work with global B2B clients, including marketing agencies, event companies, and resellers, delivering high-quality custom-built products used in trade fairs, brand activations, and business environments.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!