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Customer Service Specialist with German
Polen, PosenPolen, Posen

Customer Service Specialist with German

Erstellungsdatum 05.10.2026

4 haben sich bereits beworben

Responsibilities:
  • accepting and processing home appliance orders from our retail partners (B2B);
  • direct contact with our partners via mail and/or phone;
  • checking the ability to deliver, possibly offering alternative solutions and product advice;
  • creation of offers in coordination with the sales force;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
  • capture home appliance returns based on defined policies;
  • delivering input to continuous improvement and potential enhancements of processes and solutions;


Requirements:
  • min. C1 level of German language and communicative level of English language;
  • relevant work experience (about 2 years) in a customer care area;
  • good MS-Office skills and already first experience and skills in SAP (nice to have);
  • team player able to work in cross cultural team;
  • proactive approach and improvement-focused attitude.

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