Customer Service Specialist

Who we are:

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation.

Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, over 33,000 employees, 104 plants and 27 R&D centers in over 50 countries.

Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Overview

The Customer Service Representative (German Speaking) is responsible for delivering excellent customer support to German-speaking customers by managing orders, quotations, offers, and customer inquiries throughout the full order-to-cash cycle. This role acts as a key liaison between customers, sales, planning, finance, and technical teams, ensuring high customer satisfaction, operational efficiency, and compliance with company policies.

Your contribution to Prysmian's Success:

Customer Interaction & Support

• Answer customer telephone and written inquiries related to orders, service needs, complaints, and general product or service information.
• Resolve customer requests where applicable or route them efficiently to Sales, Technical Support, Planning, or other relevant departments.
• Serve as the primary point of contact for assigned customers, ensuring professional, timely, and customer-oriented communication.
• Manage customer escalations, ensuring prompt resolution and effective coordination with internal stakeholders.

Order & Offer Management

• Create and manage sales offers and quotations in line with defined pricing policies, discount guidelines, and approval processes.
• Ensure governance of sales order margins and escalate deviations as required.
• Perform accurate sales order entry, order confirmation, and order maintenance in ERP systems.
• Manage offer tracking and follow-ups to support conversion from offer to order.
• Maintain and update price lists in collaboration with Sales and Finance.

Order Fulfillment & Planning Coordination

• Communicate customer requests, priorities, and changes to the planning and supply chain teams.
• Monitor and manage order tracking activities, proactively informing customers about order status, delivery timelines, delays, and changes.
• Ensure timely and accurate communication regarding expected delivery and final delivery confirmation.

Administrative & Financial Support

• Provide administrative customer support for invoicing, returns, credit notes, and transport documentation, liaising closely with Finance, Logistics, and relevant departments.
• Support claim management processes, coordinating investigations and resolutions with internal teams.
• Manage overdue payments in cooperation with Finance, supporting collection activities while maintaining strong customer relationships.

Customer & Data Management

• Support new customer onboarding, including coordination of master data creation, credit limit checks, and alignment with Finance and Sales.
• Ensure accuracy and completeness of customer-related data in internal systems.
• Maintain detailed and up-to-date knowledge of the company's products, services, and processes to provide reliable customer guidance.

You are the right fit if you have/are

• Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
• Fluent German (spoken and written) and strong English communication skills.
• Experience working with ERP systems (e.g., SAP) and CRM tools is an advantage.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Customer-focused mindset with strong problem-solving and communication skills.
• Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams.

What we offer you:

• A dynamic, international working environment
• Professional development and career growth opportunities
• Competitive compensation and benefits
• The opportunity to play a key role in customer satisfaction and business success

Our selection process:

1) Application, 2) HR interview, 3) Hiring Manager interviews and 4) Online assessment (30min)

Click here to get all the tips to be fully prepared: Interview Tips | Prysmian

If you're excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future, we encourage you to apply!

Deep dive into Prysmian and check the below insightful links:

• Prysmian | Cables, Energy & Telecom Solutions | Prysmian
• People & Careers of the Group | Prysmian
• What we offer | Prysmian

Discover more positions globally: Careers @ Prysmian

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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