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Customer Service with German - Hybrid
Erstellungsdatum 04.06.2026
Customer Service with German - Hybrid
Req Id: 1618
State/Province: Catalunya
Business: Gore Medical Products
Category: Sales & Marketing
Sub-Category: Customer Service
Work Arrangement: Hybrid
Posting Start Date: 7/30/26
Posting End Date: 8/20/26
About the Role
We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.
Responsibilities
Required Qualifications
Information at a Glance
Req Id: 1618
State/Province: Catalunya
Business: Gore Medical Products
Category: Sales & Marketing
Sub-Category: Customer Service
Work Arrangement: Hybrid
Posting Start Date: 7/30/26
Posting End Date: 8/20/26
About the Role
We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.
Responsibilities
- Responsibility for the entire order fulfilment process - receiving and processing orders including emergency orders, using ERP systems
- Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
- Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
Required Qualifications
- Proven Customer Service experience in an international environment
- Proactive problem solver with flexibility and the ability to multi task
- High attention to detail, as well as excellent organizational skills and time managerial skills
- Ability to manage, organize and prioritize own workload
- Committed to quality and providing a professional and responsive customer experience, supporting Gore's business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Fluent in German and English
Information at a Glance
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