Customer Service with Polish and German - Hybrid

Customer Service with Polish and German - Hybrid

Req Id: 2122

State/Province: Catalunya

Business: Gore Medical Products

Category: Sales & Marketing

Sub-Category: Customer Service

Work Arrangement: Hybrid

Posting Start Date: 8/31/26

Posting End Date: 9/30/26

About the role:

We are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

Responsibilities

• Responsibility for the entire order fulfilment process - receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore's business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
• Fluent in German, Polish and English.

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Information at a Glance