Customer Services Adviser (German Speaking)

Job Description
Do you speak German and like to work with customers?

Would you like to serve customers with their use of life supporting products in a call centre? If so, please read on....

An opportunity has opened in our customer services team to manage our customer calls on our first line customer services team with German speaking clients.

If you like to interact with customers and troubleshoot their issues on a daily basis then get in touch. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists!

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Requirements

• German Language professional to fluent
• Ability to support customers on the phone

Benefits

• We have a competitive salary
• This is a 37.5hr week role working during business hours only. No night shifts or weekend working.
• Personal Health Insurance
• Hybrid working arrangements and other benefits
• Competitive salary & benefits - Pension, Health Insurance, Travel Insurance, Income Protection insurance, Costco Vouchers.

Skill Set
German Language