Customer Services Representative - German Market

Job Description

POSITION SUMMARY

Customer Services Representative (German)

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job and there is no telling what you could accomplish. Are you a problem-solver or an 'I can help you with that' kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

WHO WE ARE:

Here at Cork CEC, we are a diverse group (with 58 nationalities) and we are committed to ensuring our associates explore and realize their full potential. There are clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services, social media to digital content management. There's something for everyone!

WHAT CAN YOU EXPECT?

We will provide you with top class training on supporting and enhancing the customer experience. You will learn how the exciting hospitality world works and how to take full ownership of the customer experience including issue resolution. You will flex your ability to adapt and tailor your communication style. You will learn effective time management skills.

You will be processing all reservation requests received by phone or email. You will become an expert on Marriott global reservation systems. You will learn what it is to be empowered as you deal directly with our customers, including our hotels, being able to confidently manage all queries.

WE WILL TAKE CARE OF YOU:

Taking care of you is a priority. From day one you will be eligible for Marriott's Associate Explore rate-curate a great work life balance; stay at amazing properties! We will pay you a sign-on/retention bonus of €2k! We enjoy lots of benefits including:

• Choice of where to work - in centre, remote (within 50-mile radius) or hybrid.
• Discounts with local businesses
• Flexible Working Arrangements to accommodate busy lives
• Leave of Absence programme
• Paid Sick leave
• Parents Leave
• Parental Leave
• Full Paid Maternity Leave
• Incentive Programme

Life Assurance and travel and bike-to-work schemes are available from the get-go. After 90 days you will get free health insurance including eyecare and Marriott will also give you a private pension! We offer up to 100% Educational Assistance and have an Employee Assistance Program to cater for all your needs.

If this all sounds good to you, why not contact us today to find out more? We offer hybrid and remote working. Be smart, be ambitious, be you!

#JOBS

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.