Customer Success Manager - German Market

Join our team and make a difference!

Do you enjoy building trusted relationships, helping clients achieve their goals, and having a real impact on their development?

At goFLUENT, we are looking for a Customer Success Manager to support our German-speaking market and help our clients get the most out of our language learning solutions.

As a Customer Success Manager, you will be a trusted partner to your clients throughout their journey. Combining client relationship management, project management, and data analysis, you will help them maximize the impact of their training programs while driving engagement, satisfaction, and long-term client relationships.

If you enjoy working in an international, dynamic, and fast-paced environment, where every day is different and your impact is tangible, this role is for you!

What You'll Do

• Build trusted relationships
  Develop long-term partnerships with your clients, understand their challenges, and support them in achieving their learning objectives.
• Ensure a successful onboarding
  Guide new clients through the implementation of their programs and ensure a smooth and effective onboarding experience.
• Monitor program performance
  Analyze usage data, prepare business reviews, identify areas for improvement, and provide tailored recommendations to your clients.
• Grow existing accounts
  Identify opportunities for account development, including upselling and cross-selling, and contribute to the growth of your client portfolio.
• Improve the client experience
  Gather client feedback and collaborate with internal teams to continuously improve our products and services.
• Become a trusted expert
  Share best practices, support change management, and help your clients make the most of goFLUENT's solutions.

Why join goFLUENT?

• Make an impact
  Contribute to the development of the skills of thousands of learners around the world.
• Grow your career
  Develop your career within a fast-growing international company where opportunities are numerous.
• Work in a stimulating environment
  Join a multicultural, collaborative, and passionate team where your ideas are encouraged.
• Innovate every day
  Take part in transforming corporate learning through solutions combining AI, technology, and human interaction.

What You'll Bring

• Bilingual / native-level German, both written and spoken, as you will be supporting the German-speaking market.
• Strong professional English, both written and spoken, to collaborate effectively with international teams.
• A genuine passion for client relationships and Customer Success.
• Excellent communication and interpersonal skills.
• Strong analytical skills and the ability to work with data.
• Excellent organizational skills, attention to detail, and ability to prioritize.
• A proactive, solution-oriented mindset.
• Strong team spirit and a willingness to learn.
• Previous experience in e-learning, EdTech, or SaaS is a plus.

What We Offer

Our culture is unique. From your very first day at goFLUENT, you'll benefit from a range of opportunities and perks, including:

• A dynamic, startup-like environment combined with the stability of a fast-growing Swiss company, established for 26 years.
• The opportunity to learn from top executives and recognized leaders in the training and language learning industry.
• The chance to join an innovative organization in an international, dynamic, and stimulating work environment.
• A comprehensive onboarding program, together with mentoring and accelerated support to help you succeed in your new role.
• A first-class learning experience by becoming a goFLUENT learner yourself and gaining access to our platform to learn among 49 business languages.
• The opportunity to work from one of our 20 offices around the world.
• Engaging and enjoyable team events designed to encourage collaboration and strengthen team spirit.

Want to learn more?

Discover goFLUENT through the stories and experiences of our employees around the world: Careers | goFLUENT

Department Customer Experience Role Customer Success Manager Locations Mauritius Remote status Hybrid