Customer Success Specialist with German (Demo Team)

Join us on a journey of endless possibilities

At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Customer Success (Demo) Specialist

The Strada Global payroll and HCM solutions team is committed to providing the best customer experience during the sales process by developing compelling, interactive solutions and materials that bring our value proposition to life - and ultimately increase our win and renewal rates during the sales process. Our team is in line with our ambitious and exciting plans, and we are looking for an enthusiastic individual with client facing experience to join the Customer Experience (Demo) team.

Working as part of the solutions team, the Customer Success Specialist will bring energy and enthusiasm to delivering the best possible demo experience to clients. The successful candidate will ideally have plenty of experience in client facing sales situations ideally gained within the HR and Payroll space.

The Demo Delivery Specialist will work with the team to plan, schedule and deliver client facing demos. During the planning phase you will assess the client requirements and propose an appropriate specification of demo (tailored to client pain points and local market where relevant) and type of demo (live, interactive, video etc) so a strong understanding of such would be beneficial.

As part of the end-to-end demo process and bringing each stage together seamlessly, you will work closely with the demo team along with other key stakeholders including the wider sales, solutions and product teams, so excellent communication and team work is vital.

The role is available for colleagues based in Poland and Spain.

Key Responsibilities

• Demonstrate the value of Strada solutions, products and offerings to prospects and clients through engaging, relevant and high quality demos
• Participate in meetings with clients to discuss and analyze their requirements then suggest appropriate solutions
• Create tailored demo in line with client requirements
• Ensure live demo environments are configured, tested & prepared in readiness for demo delivery to clients
• Plan and schedule demos with the relevant resources within SLAs
• Work with the solutions and product teams to develop the Strada suite of customer engagement practices and tools, to deliver the ultimate experience to clients and prospects throughout the customer journey

Qualifications and Experience

• Preferred 3-5 years client facing experience ideally within a sales environment
• Preferred 3-5 years of relevant HR/Payroll industry experience, Strada Operations
• Preferred experience working with HR/Payroll software & solutions (i.e. SuccessFactors, Workday, SAP Payroll)
• Degree in Business Administration, Information Systems or equivalent preferred

Personal skills:

• Fluent German speaker (Professional proficiency)
• Fluent English speaker (Professional proficiency)
• Excellent written and verbal communication skills
• Assertive communicator to convey information in a clear, structured and diplomatic manner
• Confidence and experience in client facing situations
• Positive, problem-solving attitude
• Ability to organize work and priorities to meet deadlines with limited supervision
• Ability to work autonomously while having a strong sense of commitment to team and department
• Demonstrate flexibility and the ability to work in a pressurized environment
• Capacity to work in a global remote team

At Strada, our values guide everything we do:

• Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work and Our People - We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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