Customer Success Specialist with German

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Senior Customer Care Specialist serves as a trusted advisor and primary point of contact for assigned customers, ensuring an exceptional customer experience throughout the quote to cash lifecycle. This role manages complex customer situations, drives issue resolution, supports continuous improvement initiatives, and acts as a subject matter expert within the Customer Care organization.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Act as Customer Success Lead for key strategic accounts, driving customer satisfaction, retention, and growth.
• Build long-term customer relationships through proactive communication and service excellence.
• Manage complex customer inquiries, escalations, complaints, and supply chain challenges.
• Coordinate resolution of critical issues across Sales, Planning, Logistics, Finance, Operations, Quality, and Product Management teams.
• Own end-to-end order and quote management activities for strategic or complex business situations.
• Provide advanced support regarding products, pricing, contracts, and commercial agreements.
• Mentor and coach team members, promoting best practices and capability development.
• Serve as an escalation point and subject matter expert for complex customer matters.
• Analyze customer trends and identify opportunities to improve customer satisfaction and operational performance.
• Champion adoption of new processes, tools, and ways of working, acting as a change agent within the team and across functions.
• Ensure adherence to service level agreements and customer commitments.
• Support business continuity during periods of high workload or organizational change.
• Provide recommendations to improve customer experience, productivity, and service quality.
• Participate in cross-functional projects and strategic customer initiatives.

YOU HAVE

• 5+ years of experience in customer service, customer care, inside sales, or sales support within a B2B or industrial environment.
• Strong ERP and CRM experience (Salesforce, M3, SAP, or similar).
• Experience managing complex customer situations and escalations.
• Experience working cross-functionally within international organizations.
• Experience supporting process improvement or digital transformation initiatives is highly preferred.

Skills & Competencies

• Advanced customer relationship management skills.
• Strong commercial acumen and business understanding.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making capability.
• Ability to influence without direct authority.
• Coaching and mentoring mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills and attention to customer experience metrics.
• Continuous improvement and automation mindset.
• Ability to balance customer needs with business objectives.
• Fluency in German and English; additional languages are considered an advantage.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work
• • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:
zł10.575,00 - zł21.975,00 Per Month
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)
• Retirement Pension Plan for long-term financial security
• Employee Stock Purchase Plan to share in company success
• 100% Funded Language Courses and subsidies for further studies
• Reward & Recognition Program to celebrate your achievements
• Christmas & Holiday contributions
• Canteen / Meal passes

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