Customer Support Analyst - Contractor (German)

Job Description

German Speaking Helpdesk Analyst (Travel Tech)

Romania / Poland
Start your international career with Travelport

Why this role is a great move for you

If you speak German and want to build an international career, this is your opportunity.

At Travelport, you'll:

• Use your German every day in a professional, global environment
• Gain in-demand skills in travel technology and customer operations
• Join a multilingual, international team supporting customers worldwide
• Build a strong foundation for future careers in tech, travel, or operations
• Learn systems used across the global travel industry (GDS platforms)
• Benefit from structured onboarding and continuous learning

Whether you already have experience or are looking to step into a global company, this role gives you a clear pathway to grow.

What you'll be doing

You'll be the go-to expert supporting travel customers and frontline teams across Travelport systems.

Day to day, you will:

• Support customers across multiple channels (phone, chat, email, web)
• Troubleshoot issues and provide clear, practical solutions
• Work with industry-leading travel systems (including GDS platforms)
• Take ownership of customer issues and drive them to resolution
• Partner with internal teams to escalate and solve complex challenges
• Spot trends and help improve the overall customer experience

This role is perfect if you enjoy problem solving, helping people, and working in a fast-paced, international environment.

What you'll gain

This role is more than just support-it's a career entry point:

• International exposure - work with customers and colleagues globally
• Transferable skills - problem solving, communication, technical troubleshooting
• Career growth - opportunities to move into operations, training, or specialist roles
• Language advantage - strengthen your German in a professional setting
• Supportive team - collaborative, multilingual environment

What we're looking for

We're open to different backgrounds-as long as you bring the right attitude and language skills.

You'll stand out if you have:

• German (strong B2+/C1) and good English
• Experience in travel, airlines, tourism, OR customer support
• Knowledge of GDS systems (Galileo is a plus-but not essential)
• A proactive, problem-solving mindset
• A collaborative and customer-focused approach

If you don't tick every box but are eager to learn-we still want to hear from you.

Hear from our team

Search #Travelport on LinkedIn to see what it's like to work here and meet the people you could be joining.

Ready to apply?

If you're looking for a role where you can use your German, learn fast, and build an international career, this is your next step.