Customer Support - German Speaking (Hybrid Working in Malta)

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?

We have exciting opportunities for Full-Time German-Speaking Customer Support Agents/ Moderators in sunny Malta!

As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you’ll contribute to a secure online space for users to interact with each other.  

Previous experience is not required. What we value most is your enthusiasm and commitment to create a positive impact in the digital sphere.  If you have strong German reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail,  proactive mindset, we want you as part of our amazing team!

Our team collaboratively covers rotational morning and late shifts until midnight, with the added flexibility of working from the comfort of your home in Malta!

Moreover, we offer great relocation packages for international candidates and sponsor work visa applications for non-EU citizens.

What distinguishes us from others

Job Satisfaction: At Besedo we take pride in working as teams that protect millions of users from scammers.  Our work makes the internet a safer place to be!

Career Opportunities and Rewards: We encourage personal and professional growth, thanks to our performance-based level progress system. In addition, we also have team performance bonuses to reward the efforts of our teams.

Caring Culture: Our managers and employees care and actively support each other.  Join us in Malta and we will become your support network. 

Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies.  We offer flexible shifts to ensure work-life balance.

Remote Working: Embrace the freedom of working from the comfort of your own home in Malta. We also offer the option to work remotely from abroad for a few weeks within the EU per year.

Health Insurance: Your well-being is a priority. We provide comprehensive health coverage and professional well-being support.

About Besedo

Besedo is a Swedish company with offices in six locations worldwide. We specialize in providing content moderation solutions to leading online marketplaces, dating sites, and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services. As a multicultural company, our employees collectively speak 25+ different languages, reflecting our diverse and inclusive work environment.

Join our team and embark on a rewarding journey to make the Internet safer for everyone!

Grow with trust - Grow with us

 “The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”