Customer Support Specialist - German Speaking

Description

We are looking for a positive, self-motivated Customer Support Specialist who is passionate about technology, innovation, and delivering an exceptional customer experience. In this role, you will serve as a trusted advocate for our B2B customers, resolving issues, managing orders, and collaborating across the business to ensure customer needs are met quickly and effectively.

You may be a great fit if you:

• Are fluent in both German and English - German fluency is essential for supporting our German-speaking customers.
• Are passionate about providing an outstanding B2B customer experience and building strong customer relationships.
• Have a strong team mentality and enjoy collaborating across departments to solve problems.
• Bring a strong sense of urgency, attention to detail, and a commitment to getting things done right.
• Are a strong problem-solver who can quickly understand issues, identify solutions, and follow through to resolution.
• Can learn quickly and apply new knowledge in a fast-paced, technology-driven environment.
• Have excellent verbal and written communication skills and are comfortable working with customers by phone, email, and online.
• Thrive in a fast-moving, ever-changing environment with a hands-on, "roll-up-your-sleeves" approach.

Key Responsibilities

• Provide exceptional customer support by responding to inquiries, resolving issues, and following through to successful resolution.
• Manage purchase orders, order books, quotes, proposals, and account requirements.
• Build and maintain positive relationships with customers.
• Partner with Business Development, Supply Chain, Logistics, Finance, and other teams to resolve customer needs.
• Coordinate orders and shipments to meet customer due dates.
• Accurately document customer interactions, orders, and account information.
• Support technical inquiries and overflow calls as needed.
• Consistently meet or exceed performance expectations.

Qualifications

• Fluent in German and English - mandatory.
• 1-3 years of experience in customer service, order management, or account management.
• Experience working with ERP systems; AS400 and Zendesk experience preferred.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to prioritize effectively, react quickly, and maintain accuracy when priorities change.
• Additional European language skills are a plus.

This is an opportunity to join a leading technology company where teamwork, urgency, innovation, and an unwavering commitment to the customer are essential to our success.

What We Do

InVue transforms how retailers protect and manage merchandise by delivering Smart Access security solutions that balance security and experience. Our connected OneKEY ecosystem combines intelligent hardware, software, and data to help retailers and brands promote, protect, and enable the purchase of all their merchandise-creating environments that work better for everyone. By eliminating friction between security and experience, we empower customers to shop freely, associates to work efficiently, and businesses to operate with confidence.

InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.