Customer Support Specialist (Native German B2B)

Support Global Brands Through Native German B2B Client Operations

• Full-time
• Mid shift, Weekends off
• Permanent Work From Home
• Earn up to PHP113,000

Job Summary

Help power international exhibitions, retail activations, and global marketing projects from the Philippines. The Customer Support Specialist (Native German B2B) supports worldwide B2B clients through customer communication, proposal coordination, and sales operations for a growing European manufacturing solutions provider. Access global collaboration, long-term career growth, and premium employee benefits through Emapta.

The Qualifications We Seek

• Native German speaker with excellent verbal and written communication skills
• Currently residing in the Philippines
• Must possess valid legal authorization to work in the Philippines with complete employment documents or active working visa
• 3 to 5 years of experience in B2B Customer Support, Sales Support, Business Support, Account Coordination, or client-facing operations

Your Daily Tasks

German Client Support & Coordination

• Manage inbound calls and emails from German-speaking B2B clients
• Gather customer requirements, project specifications, timelines, and order details
• Provide professional and consultative customer support throughout the sales and order process

Proposal & CRM Management

• Maintain accurate customer records and transaction details in Salesforce
• Coordinate quotations, pricing, proposals, follow-ups, approvals, and order confirmations
• Convert approved quotations into finalized and accurate customer orders

Business Operations & Order Processing

• Collaborate with internal teams and international production partners to support order fulfillment
• Review project details, validate requirements, and ensure documentation accuracy and workflow compliance
• Support process improvements that enhance customer experience and operational efficiency

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!