Customer Support Specialist (NL/DE)

Customer Support Specialist (NL/DE)

At Woolsocks we're looking for a Customer Support Specialist (NL/DE) to join our team.

Full-time • Barcelona

Woolsocks is looking for a Dutch- and/or German-speaking, Barcelona-based Customer Support Specialist for a dynamic customer-facing role.

You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.
About Woolsocks

Woolsocks' mission is to improve financial wellbeing across Europe by making cashback, money management, and rewards effortless, fun, and valuable. We turn everyday financial interactions into engaging experiences, powered by smart insights, automated savings, and personalized rewards.

Woolsocks is already live in 7 European markets, trusted by 750,000+ users, and connected to 30,000+ brands. From our offices in Amsterdam, Luzern, Barcelona, and Prague, you will be part of an ambitious team of more than 100 talented and dedicated employees. We believe in ownership, decisiveness, and initiative. The pace is high, no two days are the same, and performance is recognized and rewarded.

Key Responsibilities:

• Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.);
• Handle customer requests and administration tasks;
• Investigate and solve customer issues efficiently;
• Collaborate with internal teams by sharing customer feedback to improve our products and services;
• Support different projects and improvements within the Customer Support department;
• Gain experience in the fintech industry and learn about different digital products.

Your Profile:

• Native or bilingual Dutch or German speaker with a good level of English;
• Energetic team player with a positive mindset;
• Ambitious, proactive, and willing to learn;
• Customer-focused with strong communication skills;
• Good problem-solving and research skills;
• Bachelor's degree or previous customer service experience would be considered a plus.

What We Offer:

• Competitive salary package;
• Opportunity to earn a performance-based bonus;
• 23 paid vacation days;
• Office located in the heart of Barcelona;
• Team activities: monthly drinks and company events;
• Coffee, drinks, and fruit available at the office;
• A friendly and international work environment within a fast-growing company;
• Opportunities for personal development and growth.

How to Apply:

If you are an enthusiastic person interested in growing your career and becoming part of the fintech industry, we would love to hear from you!