Customer Support Specialist with German

We are a leading cryptocurrency exchange committed to providing exceptional service to our users. We are looking for a dedicated Customer Support Specialist to join our team and assist clients in using the platform.

Your Responsibilities:

• Provide online support to our users via email and chat;
• Occasionally handle customer support calls;
• Analyze the needs of users to provide tailored assistance;
• Create and maintain a positive image of the company;
• Collaborate on internal projects.

Our Requirements:

• Fluency in Polish, German and English (minimum B2 level);
• Excellent communication skills;
• Good manners and a professional demeanor;
• Ability to work collaboratively in a team and under time pressure.
• Strong organizational skills, particularly in a remote work environment.
• Demonstrated independence in carrying out assigned tasks.

• Experience in working with clients and an interest in cryptocurrencies are welcome.

What We Offer:

• Fully remote job - enjoy the flexibility of working from anywhere.
• Opportunities for professional growth in a rapidly evolving industry.
• A friendly work environment in a young and ambitious team.
• Possibility to work remotely from corporate apartments located across Europe.
• Exciting team-building company trips abroad.
• Private healthcare - LuxMed.
• Medicover sport package offering access to various fitness facilities and activities.
• English lessons during working hours.
• Training budget - dedicated training budget for studies, conferences, workshops, and certifications.

INFORMATION CLAUSE ON PERSONAL DATA PROCESSING FOR CANDIDATES FOR EMPLOYMENT AT THE BB TRADE ESTONIA OU

Pursuant to Article 13(1) - (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: "GDPR"), we inform you that: The controller of your personal data for the recruitment process is: BB Trade Estonia OÜ, with its registered office in Harju maakond, Tallinn, Lasnamäe linnaosa, Tähesaju tee 9, 13917 ESTONIA (office no. 10, 2nd floor), incorporated under Estonian law and registered in the Register of Entrepreneurs of the Ministry of Justice of the Republic of Estonia with the number 14814864; (hereinafter: "Controller").

Regarding data protection you can contact the Data Controller:

- at the e-mail address: [email protected];

- in writing to the Administrator's registered address.

Your personal data will be processed for the following purposes:

1. in order to carry out the recruitment process, on the basis of the relevant provisions of the labour law, with regard to: name, date of birth, contact details, education, professional qualifications and previous employment history (on the basis of a legal obligation - Article 6(1)(c) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months from the moment the decision is made to employ the candidate;
2. in order to carry out the recruitment process, on the basis of your consent to the processing of your personal data, i.e. personal data other than that indicated in the point above, provided in your CV, form, cover letter and other documents (on the basis of consent - Article 6(1)(a) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months from the moment the decision is made to employ the candidate;
3. in order to pursue the legitimate interest of the Controller in respect of the data collected from you during the recruitment process in relation to verifying your skills and abilities needed for the position advertised (based on the controller's legitimate interest - Article 6(1)(f) GDPR) - for the time necessary to carry out the recruitment process, but no longer than 3 months after the decision to employ the candidate has been made;
4. in order to pursue the legitimate interest of the Controller in the event of a legal need to establish facts, to prove the fulfilment of obligations (based on the legitimate interest of the controller - Article 6(1)(f) GDPR) - for the period of time necessary to fulfil the aforementioned purpose on the basis of the applicable legal provisions;
5. in order to carry out future recruitment processes, on the basis of your consent to the processing of personal data provided in your CV, form, cover letter and other documents (on the basis of consent - Article 6(1)(a) GDPR) - for a period of 12 months.

In accordance with the GDPR, you have the right to request access to your personal data (Article 15 of the GDPR) and to receive a copy of your personal data (Article 15(3) of the GDPR), the right to request rectification (Article 16 of the GDPR), erasure (Article 17 of the GDPR) or restriction of the processing of your personal data (Article 18 of the GDPR), as well as the right to portability of your personal data (Article 20 of the GDPR) and to object (Article 21 of the GDPR).

You also have the right, in the case of processing based on Article 6(1)(a) or Article 9(2)(a), to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.

In order to exercise the above-mentioned rights, the data subject should contact, using the contact details provided, the Controller and inform him/her of which right and to what extent he/she wishes to exercise.

We inform you that the Controller does not make decisions by automated means, including profiling.

The provision of personal data with regard to name, date of birth, contact details, education and previous employment history is a condition for taking part in the respective recruitment process. For the rest, the provision of personal data is voluntary.

The data subject has the right to lodge a complaint with the competent supervisory authority, which in Estonia is the Estonian Data Protection Inspectorate, 39 Tatari St., 10134 Tallinn.