Customer Support Specialist

The Opportunity:

This position involves processing of customer orders and quotations in to VWR SAP
system within agreed service levels.
About the Role:

We are looking for a detail-oriented German Speaker - Customer Support Specialist to join our team. In this role, you will be responsible for processing customer orders and quotations accurately in the SAP system while ensuring a high level of customer satisfaction and adherence to agreed service levels.

Key Responsibilities:

• Review, analyze, and understand customer orders received in German, ensuring all requirements such as product details, pricing, quantities, and delivery instructions are correctly interpreted.
• Verify customer instructions and ensure all requirements, including shipping methods, delivery dates, and Incoterms, are met.
• Generate Sales Order & Quotations in SAP system by capturing and entering the customer requirements.
• Generate the Quotation in the SAP system by capturing and entering the customer requirements.
• The individual will be responsible for coordinating and sourcing information from other departments (VWR Internal), to resolve any discrepancy occurring in Sales order or quotations generated.
• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.).
• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Ability to delight customer above and beyond the call of duty
• Must be able to manage multiple priorities
• Up skill process knowledge from time to time
• Handling the entire mailbox and assigning mails
• Customer centric approach, with ability to provide accurate information in user-friendly manner to the customer
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives.

What We're Looking For:

• Fluent German language skills (written and verbal).
• Strong attention to detail and accuracy.
• Ability to work effectively with multiple stakeholders and departments.
• Excellent communication and problem-solving skills.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and meet deadlines.
• Experience with SAP is an advantage.
• Team player with a proactive and positive attitude.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.