Customer Support with German & English | Remote/Braga/Lisboa - IAF/SM

Job Description

Shape your world and work your way

Our purpose is to make the world more sustainable by building trust in society through innovation. This is our way of working and our vision for the future.

To do this, we need more people who share our vision for the future. People who recognize the vital role technology plays in making the world a better place. People who can shape the way the world lives and works. People like you.

Come and work with us!

We are looking for candidates passionate about technology and innovation, customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.

Join a multicultural, dynamic and enthusiastic team of over 1900 colleagues from all over the world!

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place.usiness Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

At Fujitsu, you will enjoy:

• Employment with a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full-time schedules available
• 25 annual leave days (including your birthday); add one day per antiquity in the company up to 30 days
• Remote Working Available
• An IKEA voucher to help you build your own home office
• Several discounts available with our partners
• Employee Assistance Program that will provide services related with mental health, legal and financial guidance (24/7)
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• Training and international career progression plan upon hiring
• The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
• Great Facilities at Central locations well served by public transportation, bicycle access and services
• ...and much more!
  
  Apply or contact us in case you need any additional support: [email protected]